You have turned off cookies for this site. Please enable cookies for a better browsing experience.
Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Contact us and FAQs

Contact us via WhatsApp at +852 2747 2747

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Global Contact Centres

New Zealand

Flight bookings and enquiries:
0800 456 339 (English)
0800 441 289 (Mandarin & Cantonese)

0800 456 339 (English)
0800 441 289 (Mandarin & Cantonese)

24 hours, 7 days a week

Hotels and Packages:
+64 508 802 994

+64 508 802 994

Mon-Sun 12:00 – 20:00

Baggage and other enquiries

Additional local numbers

  • Flight Arrival/Departure information: 0800 247 767
  • Asia Miles members: 0800 449 044
  • Marco Polo Green, Silver, Gold members: 0800 453 253
  • Marco Polo Diamond members: 0800 453 252

Other countries / regions

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

FAQs

Choose a topic below