Contact us and FAQs
Contact us via WhatsApp at +852 2747 2747
Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.
Global Contact Centres
New Zealand
Flight bookings and enquiries:
0800 441 289
0800 441 289
24 hours, 7 days a week
Hotels and Packages:
+64 508 802 994
+64 508 802 994
Mon-Sun 12:00 – 20:00
Additional local numbers
- Flight Arrival/Departure information: 0800 247 767
- Asia Miles members: 0800 449 044
- Marco Polo Green, Silver, Gold members: 0800 453 253
- Marco Polo Diamond members: 0800 453 252
Other countries / regions
- All
- Argentina
- Australia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Bolivia
- Brazil
- Canada
- Chile
- Chinese mainland (China)
- Colombia
- Costa Rica
- Cyprus
- Denmark
- Ecuador
- El Salvador
- France
- Germany
- Greece
- Guatemala
- Hong Kong SAR (China)
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Jordan
- Kuwait
- Madagascar
- Malaysia
- Maldives
- Mexico
- Montenegro
- Netherlands
- New Caledonia
- New Zealand
- Oman
- Pakistan
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Puerto Rico
- Qatar
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Switzerland
- Taiwan China
- Thailand
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam
- China - Mainland, Hong Kong, Macao, Taiwan regions
- Africa
- Americas
- Asia
- Australasia
- Europe
- Middle East
Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Diamond: 2747-3888
24 hours a day, 7 days a week
Worldwide toll-free *
Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week
* Depending on your service provider, rates may apply when calling from a mobile phone.
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