We’d like to say thank you. Thank you to all of our employees who have worked so hard in the face of the COVID-19 pandemic. It’s been a difficult time for everyone and the work we do matters now more than ever.
From our crew members who operated in the “Closed Loop” roster system, spending weeks at a time without seeing friends or family, to those who worked behind the scenes to implement new measures like our Fly Ready portal, these efforts were vital in keeping us all connected to the world.
Hear it from them: our people share their stories of challenges, hardships, triumphs, hope and resilience throughout the pandemic.
With a large reduction to our flight schedule, we protected more than 70 of our planes in Alice Springs, in the Australian desert. Pearl Sau, Line Maintenance Operations Manager and Benjamin Connell, Regional Engineering Manager Southwest Pacific, explain how our teams took on this unprecedented challenge.
What our people did
spent in quarantine hotels in 2021
operated in the Closed Loop system
230,000+ COVID-19 tests
taken by cockpit and cabin crew in 2021, with just 16 positive cases
vaccination status of Cathay colleagues
Why it matters
connected to their loved ones: people flown by Cathay Pacific in 2021
of fresh fruits, vegetables and perishable goods Shipped globally by Cathay Pacific Cargo in 2021
5 million Rapid Antigen Test kits
Flown from the Chinese Mainland to Hong Kong by Cathay Pacific Cargo in February 2022
doses of life-saving vaccine shipped around the world by the end of 2021
Achieving these figures simply would not have been possible without so many of our employees stepping up to the challenge with their can-do spirit and consummate professionalism. They have our respect and our admiration. Thank you for never giving up
How we’re flying
Learn how our employees made a difference for our customers and our communities.
What is the Closed Loop?
All about the roster system that has seen our people spend up to 49 days away from loved ones.
Getting Fly Ready
How one team created a new portal to help customers deal with an influx of new travel restrictions.
Proud to be flying
One pilot reflects on why he was happy to be flying and helping serve the community.
Diary of a Closed Loop
One Cathay Pacific pilot shares his diary of life inside the five-week Closed Loop system.
Parking and reactivation: How we stored aircraft during the pandemic
How we stored over 70 of our most valuable assets in Alice Springs, in the Australian desert.
Everything you need to know
Explore the COVID-19 information centre
All the latest COVID-19 updates, flight schedules and information you need to ensure your journey goes as smoothly as possible.
Visit the information centre >
Fly confidently with Cathay Care
We’ve introduced new methods across every stage of the journey to help you travel with confidence.
Your questions, answered
We answer the most frequent questions about the latest travel restrictions, ticket changes and cancellations.