Why have my Status Points been reset to zero?
Your membership is renewed annually. Status Points in your account are reset to zero either on your annual renewal or when you qualify for a tier upgrade/downgrade. Once either of these happens, the Status Points in your previous membership period are reset to zero.
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What are Status Points and how do I earn them?
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What is the difference between Status Points and Asia Miles?
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How do I know if the ticket I have purchased online is eligible for mileage accrual?
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What Economy fare type will earn me the most points and miles?
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How do fare classes affect Status Points, and where can I find out the fare class of the ticket I purchased?
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Can I earn Status Points when flying with oneworld alliance airlines?
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Can I earn Status Points for flights taken prior to my membership enrolment date?
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Can I earn Status Points on Bookable Upgrades?
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Can I earn Status Points on redemption or award tickets?
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Can I check my account balance and expiry date through other channels besides the Cathay website?
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How often do I receive my online statement and how long will my statements be stored online?
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Why haven't I received my account summary?
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Can I have my account summary emailed to more than one email address?