Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Customer Care

South Korea

Flight Enquiries: 1644 8003 1644 8003
English: 24 hours a day, 7 days a week
Korean: Mon-Fri 09:00 - 17:30, Sat, Sun & Public Holiday: Closed

Hotel and Package Enquiries:
805 005 108 (Local Toll-freel)

805 005 108 (Local Toll-freel)

Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday: Closed

From overseas:
+82 1644 8003 (Flight enquiries)
+82 2 3478 4108 (Hotel and Package enquiries)

+82 1644 8003 (Flight enquiries)
+82 2 3478 4108 (Hotel and Package enquiries)

Baggage and other enquiries

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

FAQs

Choose a topic below