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Request a ticket refund

We have received a large increase in refund requests as a result of the coronavirus outbreak. Whilst we will do everything we can to process your refund quickly, this process may take longer than normal. We apologise for any delays and thank you for your patience during this busy period.

If you request a refund for tickets purchased directly from the Cathay Pacific website/mobile app, or use your miles to redeem, please complete this form. Note that your booking must be cancelled before you request a ticket refund.

If you purchased our tickets through a travel agent, please contact your travel agent to request a refund.

If you use miles to upgrade your tickets or for other enquiries, please contact Customer Care.


All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Passenger information*

Enter all details exactly as they appear in the passenger's passport.

#passengerSequence# passenger

We’ve received your ticket refund request.

Your request will be processed within seven business days

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.