What happens if I get disconnected?
You will be automatically reconnected once the connection become available.
If you are not automatically reconnected, go to ‘Sign in’ and reconnect with your Cathay membership if you purchased as a member or with the Access Code and PIN if you purchased as a Guest. The Access code and PIN was sent to your email, you can also save it as a PDF or in your Apple Wallet right after purchasing the package.
More about Wi-Fi
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How do I get online?
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What can I do to improve my Wi-Fi experience inflight?
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What happens when I do not see the Wi-Fi home page?
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How long is the Wi-Fi available for?
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How long will my session last?
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Should I be able to access Wi-Fi at any time during the flight?
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Why can’t I access Wi-Fi when the aircraft is below 10,000 feet?
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Can I switch internet access between devices, or use it simultaneously on more than one device?
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Do I need to enable cookies to use Wi-Fi?
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Can I send and receive text messages using Wi-Fi?
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Can I make calls via messaging apps (e.g. Skype, FaceTime) on Wi-Fi?
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Can I stream videos using my Wi-Fi service?
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Why can’t I access certain content and/or websites?
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Is the inflight Wi-Fi service secure?
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What aircraft are currently equipped with Wi-Fi?
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What payment methods are accepted for Wi-Fi passes?
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How can I get a receipt for my purchase?
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How can I save my login details, and do I need them for future flights?
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What prevents an internet connection from being established?
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How can VPN connection issues be resolved?
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Do I have to be a customer of a particular service provider to use Wi-Fi?
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Who can I contact if I have a question or issue with my billing and need a refund?
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What will I see on my bank statement when I purchase a Wi-Fi pass onboard?
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What kind of devices and operating systems can connect to Wi-Fi?