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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

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Start a conversation on LINE by clicking here or scanning the QR code below.


Call us


+81 (3) 4578 4132 +81 (3) 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                           Sat, Sun & Public Holiday: Closed
  • Hotel and package enquiries will be answered by Cathay Holidays Japan on the above number.
  • If you are calling from outside of Japan, an overseas charge may apply.


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