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Disability and mobility assistance

Learn more about special assistance for disability or mobility needs on Cathay Pacific and Cathay Dragon flights.

Travelling with a disability 

Cathay Pacific and Cathay Dragon offer a wide variety of special assistance, and our ground and cabin crews are trained to help our passengers with disabilities. Please contact our reservations office as far in advance of your flight as possible, to help us provide you with the services you require, for a comfortable and safe journey.

On board our aircraft, passengers with disabilities can be provided with assistance in moving to and from seats, preparation for eating, and using the inflight wheelchair to get around the aircraft and to the lavatory. For safety reasons, our staff will not be able to help with personal care efforts – including help with eating and drinking, administering medication, and assistance inside the lavatory. For these needs, we recommend that you travel with a personal care attendant.

Kindly be aware that unpredictable circumstances such as weather or mechanical problems may call for a last-minute aircraft switch, which may affect the assistance we can offer; however, we will do our best to provide a comfortable service in such a situation.

Should you require to contact us for the redressal of passenger grievances, you may do so via the contact channels provided below:

Nodal Officer: Sushma Sherigar (Customer Relations Officer)
Tel: +91 22 66572235
Email ID: bomsusd@cathaypacific.com

Nodal Officer: Danielle Lazrado (Customer Relations Officer)
Tel: +91 22 66572234
Email ID: bomdal@cathaypacific.com

Appellate Authority: Abhijit Abhyankar (Customer Relations Manager)
Email ID: bomaba@cathaypacific.com