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A word of thanks

We’re deeply grateful to our people who have given their time, energy and dedication to Hong Kong

We’d like to say thank you. Thank you to all of our employees who have worked so hard for Hong Kong in the face of the COVID-19 pandemic. It’s been a difficult time for everyone and the work we do matters now more than ever.

From our crew members who operate in the “Closed Loop” roster system, spending weeks at a time without seeing friends or family, to those working behind the scenes to implement new measures like our Fly Ready portal, these efforts have been vital in keeping our city safely connected to the world.

Cathay Stories

Hear it from them: our people share their stories of challenges, hardships, triumphs, hope and resilience throughout the pandemic. 

When a mother and her baby were left stranded in Hong Kong, our Senior Airport Operations Manager Agnes Cao took matters into her own hands to help them get home safe to Xiamen.

What our people did

62,000 nights

spent in quarantine hotels in 2021


2,600+ colleagues

operating in the Closed Loop system


230,000+ COVID-19 tests

taken by cockpit and cabin crew in 2021, with just 16 positive cases


100% vaccination

status of Cathay colleagues



Why it matters

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338,386 passengers

connected to their loved ones: people flown into Hong Kong in 2021

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28% of all arrivals

to Hong Kong flown by Cathay Pacific in 2021

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52,000 tonnes

of fresh fruits, vegetables and perishable goods brought into Hong Kong by Cathay Pacific Cargo in 2021

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5 million Rapid Antigen Test kits

flown from the Chinese Mainland to Hong Kong by Cathay Pacific Cargo in February 2022

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165 million+

doses of life-saving vaccine shipped around the world by the end of 2021

Achieving these figures simply would not have been possible without so many of our employees stepping up to the challenge with their can-do spirit and consummate professionalism. They have our respect and our admiration. Thank you for never giving up

How we’re flying

Learn how our employees are making a difference for our customers and our communities.

  • What is the Closed Loop?

    All about the roster system that has seen our people spend up to 49 days away from loved ones.

    Read more
  • Getting Fly Ready

    How one team created a new portal to help customers deal with an influx of new travel restrictions. 

    Read more
  • Proud to be flying

    One pilot reflects on why he’s happy to be flying and helping serve the community.

    Read more
  • Diary of a Closed Loop

    One Cathay Pacific pilot shares his diary of life inside the five-week Closed Loop system.

    Read more

Everything you need to know

Explore the COVID-19 information centre

All the latest COVID-19 updates, flight schedules and information you need to fly worry-free.

Visit the information centre >


Fly confidently with Cathay Care

We’ve introduced new methods across every stage of the journey to help you travel with confidence.

Discover Cathay Care >


Your questions, answered

We answer the most frequent questions about the latest travel restrictions, ticket changes and cancellations.

View our FAQs >