Request a seat refund

One moment please...

This is an internal refund form designed for CCD to submit refund requests.

Only seat reservations purchased through Cathay Pacific websites and CCD with payment by credit card are allowed to submit through this refund form.

Please be reminded to input remarks before submit refund details.

All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Requester's family name

Requester's given name

Requester's email address

Confirm email address

Trip information*

Enter all details exactly as they appear in the passenger's passport.

*Please add all passengers requesting a refund in this section

Booking reference

Last Updated:

Staff ID:

Thank you. We’ve received your refund request.

Your refund request has been submitted, and you should shortly receive a confirmation email. For more information and terms and conditions, please visit the Reserve your seat page on our website.

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.

Submit a new request