Why can’t I access certain content and/or websites?

Websites and content types deemed to be inappropriate cannot be accessed on our network. We ask that passengers ensure the content they’re trying to access is appropriate and in line with our terms and conditions.

More about Wi-Fi

How do I get online?
What can I do to improve my Wi-Fi experience inflight?
What happens when I do not see the Wi-Fi home page?
How long is the Wi-Fi available for?
How long will my session last?
Should I be able to access Wi-Fi at any time during the flight?
Why can’t I access Wi-Fi when the aircraft is below 10,000 feet?
Can I switch internet access between devices, or use it simultaneously on more than one device?
Do I need to enable cookies to use Wi-Fi?
Can I send and receive text messages using Wi-Fi?
Can I make calls via messaging apps (e.g. Skype, FaceTime) on Wi-Fi?
Can I steam videos using my Wi-Fi service?
Is the inflight Wi-Fi service secure?
What aircraft are currently equipped with Wi-Fi?
What payment methods are accepted for Wi-Fi passes?
How can I get a receipt for my purchase?
What happens if I get disconnected?
I forgot my password. What can I do to log back into Wi-Fi?
How can I save my login details, and do I need them for future flights?
What prevents an internet connection from being established?
How can VPN connection issues be resolved?
Do I have to be a customer of a particular service provider to use Wi-Fi?
Who can I contact if I have a question or issue with my billing and need a refund?
What will I see on my bank statement when I purchase a Wi-Fi pass onboard?
What kind of devices and operating systems can connect to Wi-Fi?

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