If you received an error message regarding a failed insurance application in your flight booking confirmation email or any failure related to your insurance purchase, please contact Chubb's Customer Service:
Tel: +852 3191 6633
Fax: +852 2519 3233
Email: cx.travel.hk@chubb.com
Monday to Friday from 9:00 am to 5:30 pm (Closed on Saturday, Sunday and Public Holidays)