Disability and mobility assistance

Travelling with a disability 

Cathay Pacific offer a wide variety of special assistance, and our ground and cabin crews are trained to help our passengers with disabilities. Please contact our Customer Care as far in advance of your flight as possible to help us provide you with the services you require and ensure a comfortable and safe journey. Note: different services may require different notice periods. Please check the details of the available services below.

If you are travelling with a group of ten or more people with disabilities, please contact our Customer Care or your travel agent at least 48 hours in advance of your flight.

On board our aircraft, passengers with disabilities can be provided with assistance in moving to and from seats, preparation for eating, and using the inflight wheelchair to get around the aircraft and to the lavatory. For safety reasons, our staff will not be able to help with personal care efforts – including help with eating and drinking, administering medication, and assistance to and from the lavatory door. For these needs, we recommend that you travel with a travel assistant.

Kindly be aware that unpredictable circumstances such as weather or mechanical problems may call for a last-minute aircraft switch, which may affect the assistance we can offer; however, we will do our best to provide a comfortable service in such a situation.