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    Cathay Pacific
    Cathay for BusinessHelp and support

    Consent to Overseas Transfer of Personal Information

    In connection with the Cathay Membership Programme ("CMP"), Cathay Pacific Airways Limited, through its wholly owned subsidiary, Asia Miles Limited (together or independently, referred in this section as "Cathay"), does not transfer your personal information overseas without your express consent unless required by law. However, personal information collected to provide services is transferred to subsidiaries or associated companies located in Hong Kong through the Cathay Membership Programme system immediately.

    Recipient name and contact information thereof Items of personal information to be transferred Destination country Date and Time and method of transfer Purpose of use Retention period

    AMADEUS IT GROUP, S.A (dataprotection@amadeus.com)

    All information collected in booking

    Germany

    Online transmission upon creation of booking

    For managing passenger flight bookings

    7 years

    oneworld Alliance partners (Contacts please refer to link)
    • Name
    • Frequent flyer programme information
    • Booking and flight details

    Locations of airlines

    Online transmission upon creation of booking

    Points accrual

    Until termination of the contract

    Asia Miles Limited (dpo@cathaypacific.com)
    • Name
    • Date of birth
    • Frequent flyer programme information
    • Booking and flight details

    Hong Kong

    Online transmission upon creation of member account and booking

    Asia Miles accrual

    Until termination of membership

    TravelSky Technology Limited (helpdesk@travelsky.com)

    All information collected in APP booking

    China

    Online transmission upon creation of booking

    For APP booking management in the reservation system

    7 years

    Adyen (dpo@adyen.com)

    Stored credit card information

    Netherlands

    Online transmission upon creation of payment

    For cash (non-miles) payment

    7 years

    OpenJaw (dpo@openjawtech.com)
    • Flight, Hotel and experience itinerary
    • Traveller / guest and frequent flyer information

    Ireland, Data Centre: Singapore

    Online transmission upon creation of Cathay Holidays booking

    For Cathay Holidays Booking, Redemption & Amendments

    7 years

    Salesforce (Marketing Cloud) (privacy@salesforce.com)

    Member information such as name, contact mobile, email, miles balance, miles transaction, booking, consent

    US

    Online transmission upon creation of member account and communication

    For member communication management

    1-7 years (E.g., 1 ears for booking information; 3 years for mileage transaction information; 7 years for member profile

    Acoustic (Silverpop) (privacy@acoustic.com)
    • Passenger name
    • Email
    • Mobile number
    • Member number

    US

    Online transmission upon creation of communication

    For passenger communication

    450 days

    Novatti (privacy.officer@novatti.com)
    • Passenger name
    • Member number

    Hong Kong

    Online transmission upon change/update of member benefit

    For retrieving member benefit entitlement

    7 years

    Go Logistics and Storage Company Limited (info@gols.com.hk)
    • Member number
    • Contact number
    • Postal address

    Hong Kong

    Online transmission upon purchase

    For product delivery

    7 years

    AWS (aws-korea-privacy@amazon.com)
    • Passenger information
    • Member information

    Singapore

    Online transmission upon member registration and update

    For storage on cloud

    7 years

    CHAMP (dpo@champ.aero)

    Cargo Airway Bill

    Luxembourg

    Online transmission upon cargo shipment order creation and update

    For managing cargo shipment

    7 years

    IBM (https://www.ibm.com/privacy/portal/contact/us-en)

    Passenger information

    Australia

    Online transmission upon miles accrual/retro activities

    For miles accrual/retro activities

    7 years

    You are entitled to refuse to consent to the overseas transfer of personal information. If you do not consent to the overseas transfer, please contact dpo@cathaypacific.com. However, if you refuse to provide your consent, you may be restricted from using our services.

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