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Legal and privacy

Cathay Pacific and Cathay Dragon Website and Mobile Application Terms of Use (“Terms of Use”)

By using the website of Cathay Pacific Airways Limited (“Cathay Pacific”) and Hong Kong Dragon Airlines Limited (“Cathay Dragon”) (together “our”, “us” or “we”) , or by downloading or using our mobile applications, you are agreeing to these Terms of Use. If you do not agree, do not use our websites and do not download or use our mobile applications.

You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.

You may only access and use our websites and mobile applications in accordance with these Terms of Use, to view the availability of our goods and services for your personal and non-commercial purposes and to conduct lawful and authorised transactions with us and for no other purpose.

You must not access or use (or allow access or use of) our websites or mobile applications in any unauthorised manner. This includes but is not limited to: any false, fraudulent or unauthorised booking; obtaining or any attempt to obtain unauthorised access to any of our networks or accounts or to information about other users; use of our websites or mobile applications in a manner which causes or may cause an infringement of the rights of any other; any posting, transmission or dissemination of harmful, obscene, defamatory or otherwise illegal information; any interference with or disruption to our websites or mobile applications, as well as any reproduction, extraction, modification or distribution of content or material from our websites or mobile applications. You must not establish and/or operate links to our websites or mobile applications without our prior written consent.

Without prejudice to our other rights at law or otherwise, we reserve the right to cancel your booking without reference to you and/or deny you access to our websites and mobile applications if we believe that you are in breach of these Terms of Use.

These Terms of Use include our Privacy Policy, which explains how we collect, store and handle any personal information you supply to us when you use our websites or mobile applications, including the Use of Cookies on our websites and mobile applications. View our Privacy Policy.

Separate conditions apply to airline carriage, prize draws, competitions or any other promotion which we may run from time to time. In particular, the carriage of passengers, baggage and cargo by air is subject to the conditions of carriage of the relevant carrier. View our Conditions of Carriage.

All trademark rights, copyright, database rights and other intellectual property rights to the content and/or materials on our websites and mobile applications, including for example the names, logos, flight schedules and prices, organisation and layout, and the underlying software code rest with us or our licensors. You may use such content and/or materials only as strictly provided and as intended by these Terms of Use. Any other use, reproduction, transmission or handling of such content, without our prior written consent, is prohibited and will constitute a breach of these Terms of Use.

Our websites and mobile applications may contain information on, or access to, third party websites, applications, content, products or services (whether through hyperlinks to third party websites or otherwise) that are subject to the relevant terms and conditions of the third party owners. We have no control over and do not endorse any such third party materials, and have no liability in respect of your dealings with third parties. You maintain full responsibility for your dealings with third parties and your use of third party websites, applications, content, products or services.

While every care has been taken in preparing the information and materials contained in our websites and mobile applications, such information and materials are provided "as is" without warranty (whether express or implied) or representation of any kind. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.

Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with:

  • the access or use of (or inability to access or use) our websites or mobile applications;
  • the breach in the security of your computer, mobile or other device, or the access to or use of any information held on or through your computer, mobile or other device by unauthorised third parties;
  • disruptions, defects, technical errors or other harmful elements in respect of the websites or mobile applications, including any network or connectivity problems; and/or
  • third party websites, applications, products or services.

You must take your own precautions to ensure that whatever you select for use from our websites and mobile applications are free of viruses or anything else that may interfere with or damage the operation of your computer systems or mobile devices.

The above exclusions and limitations apply to the fullest extent permitted by law. Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury caused by negligence, for fraud and fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by the laws of Hong Kong Special Administrative Region (“HKSAR”).

We may make changes to our websites or mobile applications from time to time and reserve the right to amend these Terms of Use by posting the amended terms of use on our websites and mobile applications. By continuing to access or use our websites and mobile applications, you confirm that you agree to the modified terms of use.

These Terms of Use shall be governed by and construed in accordance with the laws of HKSAR. You consent to the exclusive jurisdiction of the courts of HKSAR in connection with any legal action that may arise in relation to your use of our websites, mobile applications and/or these Terms of Use, and we reserve the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country.

This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

These Terms and Conditions were last updated on 1 April 2015.