Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
Cathay for BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresStudent faresOnline booking bonus offerBook a Hong Kong stopover
    Book your flight
    Redeem with milesPay with Miles Plus CashStatus Points and Asia Miles calculatorWhere we flyFlight timetableTravel requirementsInspire your next journeyHold your fareDiscover the Greater Bay Area
    Manage your booking
    Online check-inManage bookingUpgrade your flight experienceBaggage informationLatest travel alertsCheck your flight statusDelays and cancellationsRebook and refund
    Flying with us
    Cabin classesInflight experienceLoungesAirport informationAircraft and fleetPassenger assistanceFly GreeneroneworldCodeshare journey with HK Express
  • Holidays overview

    Book your holidays
    Book a package Book a stayBook an experienceRent a car
    Redeem your miles
    Redeem a stayRedeem a car
    Manage your trip
    Manage Expedia BookingManage Redemption BookingManage Hertz BookingManage Cathay BookingFAQs
    Holidays inspiration
    Holidays inspiration
    Holidays inspirationTravel Partners
  • Shopping overview

    Cathay Shop
    New arrivalsHomeFood and wine Travel & SportsDeals & OffersInspiration
    Our shopping partners
    Milesback
    Spend with Miles Plus Cash at Cathay Shop
    Shop and earn miles on Milesback
  • Wellness overview

    Our wellness partnersInspiration
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Banking and investmentOther payment partnersInspiration
  • Membership overview

    Cathay membership
    Status PointsEarn and spend Asia MilesStatus benefitsInspiration
    Member account
    My accountMembership summaryLatest transactionsManage milesBenefits and rewardsUpdate profileChange redemption group
    Sign up
    Earn and spend Asia Miles
    • Sign in / uponeworld
    Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
    Cathay Pacific
    Cathay for BusinessHelp and support
    Sign-in

    My account is locked and I am unable to reset my password. What should I do?

    If your account is locked after reaching the maximum number of unsuccessful sign-in attempts, you will need to contact Customer Care for assistance in resetting your password.

    Related questions

    Select language and location
    Close