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Coronavirus (COVID-19) FAQs

Flying with us

Watch how we ensure the highest possible quality of air in the cabin.

Cabin

Our HEPA filter and air circulation technology ensures the highest possible quality of air.

  • Removes 99.999 per cent of airborne contaminants
  • Recirculates air every two minutes
  • Offers a similar level of performance to those used to keep the air clean in hospital operating rooms and industrial clean rooms

Visit Cathay Care to learn more about our enhanced measures across every stage of your journey.

Please refer to the below table for more information about travelling with health-related items.

Type Allowed in cabin baggage Allowed in check-in baggage Restrictions for cabin/check-in baggage
Medical masks, N95 medical masks, goggles and protective clothing  
Disinfectant - Alcohol-based disinfectant (e.g. hand sanitizer, alcohol wipes/pad, rubbing alcohol, etc.) For cabin baggage:
Do not exceed a maximum volume of 100ml for each item.
Should be carried in one reasonable, transparent plastic bag no more than 1L in capacity per passenger.

For check-in baggage:
Item(s) should be packed into your checked baggage.
The total net quantity must not exceed 2kg or 2L per passenger, and the net quantity of each single item must not exceed 0.5kg or 0.5L.
Disinfectant - Oxidising liquids or solids like bleach, bleaching powder and peroxides X X These type of disinfectants are considered Dangerous Goods and are prohibited on the aircraft. Oxidising disinfectants such as bleach will cause damage to the aircraft fixtures and must not be used inflight.
Thermometer - Mercury thermometer X Mercury thermometers are restricted to one per passenger. They must be placed in a protective box, and are only permitted to be carried in checked baggage.
Thermometer - Digital thermometer If the digital thermometer contains a lithium battery, the rated energy of the lithium battery must not exceed 100Wh, or the lithium content must not exceed 2g.

Digital thermometers that are powered by a non-removable lithium battery are restricted to a maximum of 15 per passenger, and can be transported in cabin or checked baggage.

Devices in checked baggage must be completely switched off (not in sleep or hibernation mode) and must be protected from damage.

As part of our enhanced inflight safety measures, a Cathay Care Kit comprising of a face covering and antiseptic wipes is distributed to all passengers upon boarding.

Anti-bacterial soap and hand sanitiser gel are also available in all washrooms.

We’ve ramped up our sanitisation and service flow to ensure you're protected in the air, including thorough sanitisation of all surfaces – from in-flight screens to air conditioning controls – between every flight. Our cabin crew also clean and disinfect all lavatories every hour inflight. Visit Cathay Care to learn what we're doing to protect your wellbeing throughout your journey.

We are providing whatever physical distancing is possible on every flight.  Wherever passenger numbers allow, we will block middle seats to give you more space and comfort.

We are also currently blocking the last three rows on every aircraft (again subject to passenger numbers) for the crew to use inflight if a passenger becomes unwell during the flight.

We've always taken cabin cleanliness seriously – so much so, that we've ranked in the top 10 of Skytrax's 'World's Best Airline Cabin Cleanliness' list for five consecutive years.

Our cleaning procedures include strict disinfection of surfaces and fixtures such as personal television screens, meal tables, baby bassinet tables, and armrests across the aircraft after every flight. Our staff are trained with the latest hygiene protocols and cleaning procedures, using products recommended by IATA and WHO.

Out of an abundance of caution, we carry out additional disinfecting – on top of our daily cleaning and sanitising – upon a confirmed case of coronavirus. We use Netbiokem DSAM, one on the world's most powerful disinfectants. The entire process takes up to five hours, and is completed only by trained cleaning professionals.

Visit Cathay Care to learn more.

Fellow passengers and crew

We are currently following industry guidelines and blocking the last three rows on every aircraft for the crew to use inflight if a passenger becomes unwell.  

We will cooperate with the public health authority involved in following up on the case, by providing passenger and crew information required for contact tracing. 

All crew and ground staff who were involved in the handling of the flight will be informed of the potential exposure and provided with advice to monitor for symptoms. Any staff or crew who are considered close contacts will be stood down from duty for 14 days following the date of potential exposure and will have to self-isolate at home or comply with quarantine in a government facility as required by the involved public health authority.

Out of an abundance of caution, additional deep cleaning and supplementary disinfection is conducted when a confirmed case of COVID-19 has been identified. 

The interior surfaces of the aircraft cabin are disinfected, and the cleaners leave disinfectant on the surfaces as recommended by the manufacturer, and wiped off afterwards. Special attention is paid to the affected seat areas and the lavatory facilities. The deep cleaning also includes sterilisation of the water tanks.

All Cathay Pacific airport staff and cabin crew have access to regular COVID-19 testing in Hong Kong through the government’s Enhanced Laboratory Surveillance Programme. Currently the testing is voluntary, but we are encouraging our employees to attend the testing and we have seen a good uptake of testing amongst our frontline staff. 

The health and safety of our passengers, crew and staff is something we take very seriously. Visit Cathay Care to learn what we're doing to protect their wellbeing, both on the ground and in the air.

Inflight service

Inflight meals are prepared to the highest food safety standards, and we have upgraded the levels of Personal Protective Equipment used by our staff when preparing food. Our preparation and storage procedures adhere to the standards of regulatory authorities in Hong Kong and around the world.

With your wellbeing in mind, in all cabins, we have modified our food and beverage offering and how we deliver it.  We continue to provide a meal or snack on all flights. Our cabin crew are also equipped with personal protective equipment including face masks and gloves for further protection.  For the moment, all seat pocket reading material such as magazines have been removed.

Visit Cathay Care to learn more.

Yes, you are allowed to bring your own food and beverages on board. 

Please be advised that our crew will not be able to re-heat or chill any personal food items brought on board for consumption, due to hygiene reasons. 

Also, in many destinations there are strict customs and quarantine regulations in place and you may need to leave all food and drink items onboard.