How do I cancel my account?
You can cancel your account through our website or mobile apps. However, please note that deleting your account is an irreversible action. Once your account is deleted, you won't be able to access your account, retrieve your miles and points, or enjoy any of your benefits and credited rewards.
To cancel your account:
Website:
- Visit the “Delete Account” page
- Log in to your Cathay account
- Follow the steps to review your account details and complete the cancellation process.
Mobile apps:
- Log in to your Cathay account
- Tap “Settings” and select “Delete account”
- Follow the steps to review your account details and complete the cancellation process.
If you encounter any issues, you may also submit your cancellation request by contacting Customer Care.
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What are the benefits of joining Cathay?
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Who can join Cathay?
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What is Cathay membership programme?
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I applied for a Cathay Pacific co-branded credit card. Am I automatically enrolled in Cathay?
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What is the enrolment fee to join Cathay membership programme?
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What is membership year?
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I have two passports with different middle names. Which one should I register as my account name?
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What are mid-status benefits?
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How do I claim my mid-status benefits?
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As a Silver, Gold or Diamond member, will I receive mid-status benefits below my status? For example, will Diamond members be able to enjoy Bookable Upgrades when they reach 800 Status Points?
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What is Guaranteed Seat Reservation?
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What if I’ve forgotten my password or membership number?
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What should I do if I lose my Cathay membership card?
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How can I change the name on my account?
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How do I update my membership details?
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Where can I find the latest exclusive member offers?
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How do Redemption Group nomination work and what are the exemptions for members?
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How is my privacy protected?
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What information do you collect and how do you use it?
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Does Cathay share my data with third parties for marketing promotions, etc?
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I don’t want Cathay to share my personal information with anyone - how can I ensure this?
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Will my account be closed if it is inactive for a period of time?
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How can I keep my Cathay account active?
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How do I unbind my Cathay and OpenRice account?