I paid for my order and want to cancel it, can I get a refund?
For home delivery orders, orders delivered via email, e-voucher, or in-store pickup
For home delivery orders, orders delivered via email, e-voucher, or in-store pickup. All orders are non-refundable, non-exchangeable, and non-extendable. For full details, please refer to the terms and conditions.
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I changed my mind i.e. quantity, colour, size, date and time. Can I amend my order?
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I would like to change the delivery method from home delivery to in-store pickup at Cathay Shop - Cityplaza (or vice versa), is this possible?
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What documents do I need for warranty?
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I received my order and found some items are missing/wrong/defective. What should I do?