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How does it work? What's the process?

Shop our online partners works in this way:

  1. You must sign in to Cathay account and click “Shop Now” from the merchant page to make a purchase.
  2. Upon making a confirmed purchase, you will receive an acknowledgement email within 5 days. This will be noted in our " transaction history".
  3. The merchant will verify the transaction. This typically takes up to 120 days, but may take longer depending on the merchant. If a transaction is in the process of being refunded or payment is not successful, the respective merchant will not approve the purchase and the corresponding miles will not be credited.
  4. If the transaction is approved by the merchant, you'll receive an approval email. Your status can be viewed in your "transaction history".
  5. Asia Miles will then be credited to the member's account within 30 days. This will also be reflected in your "transaction history".