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Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

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Contact us

Global Contact Centres

United Arab Emirates

Dubai Passenger (local toll-free): 8000 444 6554 8000 444 6554
08:00 – 20:00 daily

Dubai Travel Agency (local toll-free): 8000 444 6555 8000 444 6555
08:00 – 20:00 daily

Abu Dhabi Reservations: +971 2 4180877 +971 2 4180877

Baggage and other enquiries

Other countries / regions

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Worldwide office

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

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Asia Miles

Hong Kong SAR


24 hours a day, 7 days a week

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