Registered accounts
Who should I contact for more assistance?
For account-related questions or comments, please submit your requests via our online form. We will get back to you within 14 days.
If you require any special assistance on your upcoming trips (e.g. making or changing a booking, checking in etc.), please call our contact centre.
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What is a Registered account?
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What is the purpose for collecting personal, travel-related data in Registered accounts?
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Will I receive a membership card with a Registered account?
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How can I sign in to my Registered account?
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Do I need a membership number to access my Registered account?
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I forgot my username. Can I reset it?
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I forgot my password. How can I reset it?
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How is booking, managing, and checking in for a flight different as a Registered account holder?
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How do I link my existing booking to my Registered account?
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How can I change my communication preferences or cancel my newsletter subscription?
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Can I save more than one travel companion in my profile?
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How can I change or delete travel documents in my account?