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Contact us and FAQs

Click the options below for helpful advice and quick self-servicing.

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Contact us

Customer Sales Center


Flight enquiries: 0120-46-3838 0120-46-3838

From overseas and IP telephone: +81 3-6746-1000+81 3-6746-1000
Mon-Sat 09:00 – 17:30
Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week

Hotels and packages#: 0120-886-877 0120-886-877
Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday: Closed

Baggage and other enquiries

# Hotel and Package Enquiries will be handled by Cathay Pacific Holidays Japan

Other countries / regions

Select Countries / Regions
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Worldwide office

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR


24 hours a day, 7 days a week

More details

For tickets purchased through our Customer Sales Center in Japan, our airport office in Japan (except Sapporo and Okinawa) or Cathay Pacific Website, receipts can be requested at We cannot issue the receipt for the ticket which is purchased through travel agent. Please contact your travel agent directly.

For the receipt purchased as Hotels and Packages, please contact Cathay Pacific Holidays.

Please provide the following information only (as we will not be able to handle other requests through this email) :

Each ticket number is automatically generated after each payment. If your ticket has been re-issued due to any changes that involve additional charges, and you wish to obtain a receipt of the initial payment, please provide the original ticket number.

  • Your ticket number (i.e. 160-2345678901)
  • Your name as shown on the ticket (i.e.: Suzuki/Taro Mr)
  • Your email address where to send the receipt to

Your request be processed within the next 48 hours. If the details you have provided are incorrect, we will not be able to issue a receipt for you. 

Note: Receipts can only be issued for tickets purchased within Japan for departure from Japan or for tickets purchased via Cathay Pacific Website.

For more details, please see FAQ.