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Can I cancel my redemption booking online? If so, how will I be refunded?

Redemption bookings can be cancelled online. If you wish to receive a refund for your award ticket, please ensure that the ticket is totally unused and has not expired. You can then contact The Marco Polo Club Service Centre or Asia Miles Service Centre for a refund, where a service fee of either USD120 or 12,000 Asia Miles applies. Once the process is complete, the mileage will be credited back to your account, and the airport taxes and fuel surcharges paid for the award tickets will be refunded to your credit card account within 4 to 6 weeks.