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Changes, cancellation & refund

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How long would it take to get the refund if I cancel my fully unused or partially used ticket?

After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):

  • 7 working days for itineraries involving US sectors
  • 6-8 weeks for credit card transactions
  • 20 calendar days for ticket in other forms of payment such as debit card, etc.

Please note that the above guidelines do not apply to special refund involving service on other airlines. Time required for the actual refund to reach cardholder’s account will depend on the bank’s processing time.