Extending your membership and benefits
With the launch of our automatic tier renewal scheme in April 2020, we committed to renewing all memberships that expire between May 2020 and April 2021 – and reissuing all unused mid-tier benefits that expire during the same time period – for another 12 months.
We are now extending that scheme through 2021, so that all memberships and unused mid-tier benefits expiring in 2021 will be renewed or reissued. Although new approaches to keep us safe are being rolled out, we know it could still be some time before COVID-19 is brought under control and normal travel resumes. When it does, we want our members to continue flying with the status they have earned.
Automatic renewal of club tiers
All Green, Silver, Gold and Diamond memberships expiring in 2021 will be renewed, regardless of whether the tier requirements have been met. We will continue to monitor the situation and will announce any changes for 2022 at the appropriate time.
Automatic reissue of mid-tier benefits
Any unused mid-tier benefits that expire in 2021 will be reissued for another 12 months. This should take about 7 working days from their expiry date.
You can find out more about ticketing arrangements, precautionary measures we’re taking, current worldwide travel restrictions, what you need to know when arriving in, transiting through, or departing from Hong Kong, and more at the COVID-19 Information CentreOpen a new window.
Frequently asked questions
It means that in appreciation for your loyalty, we will be renewing your current membership tier without any need to apply or have a review, so you can continue to travel in the style you’ve been accustomed to.
Yes, the normal rules for tier advancement apply.
Yes, the normal rule applies – upon renewal, upgrade or downgrade, your club points are automatically reset to zero and a new membership year begins.
If you have not started your Membership Holiday, you can cancel it and your entitlement will be reinstated. Normally, once you start a Membership Holiday, no changes or cancellations can be made; however, for this exceptional situation, we will reinstate your entitlement. Please note that automatic tier renewal can’t be carried forward to the next year.