Mobility assistance

Wheelchair service and attendants are available for Cathay Pacific passengers who require mobility assistance. An attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities).

Please contact Customer Care as far in advance of your flight to request this wheelchair service and we will arrange to ensure a smooth and safe journey.

Should you need assistance inside the cabin moving between your seat and the aircraft door or lavatory door, an inflight wheelchair and aisle seat with movable armrests are available. Our cabin crew are also trained to assist if you are unable to move by yourself from the inflight wheelchair to and from your seat.

If you are travelling in a group of 10 or more people requiring wheelchairs, please contact Customer Care at least 48 hours before scheduled departure of your Cathay Pacific flight.

Travelling with your own wheelchair

Passengers with a disability may use their own manual or battery-powered wheelchair to the departure gate, and when airport facilities permit, to the aircraft door.

Information to bring with you

• The user manual for your wheelchair and the batteries
• Specialised tools needed to disassemble and reassemble the wheelchair if needed.
• For wheelchair using lithium-ion batteries, the United Nations (UN) test document for the lithium-ion batteries meeting the requirement as specified in the UN Manual of Tests and Criteria, Part III Section 38.3.
• For passengers with disabilities there is no charge for transporting wheelchairs.

Safety assistance

In most cases, passengers with disabilities may travel on their own.  However, it is a requirement that you travel with a safety assistant if you are unable to physically assist in your own evacuation from the aircraft in event of an emergency.

Walking canes, crutches, and walking frames

Walking canes, frames, and crutches may be carried in the aircraft cabin, provided they are stowed in accordance with cabin safety requirements. If your walking frame is collapsible and cabin crew can stow it safely, it can also be carried in the aircraft cabin. For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin and will have to be checked in.  You can use your frame to the departure gate where it can be surrendered for priority stowage in the aircraft cargo hold.