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FREQUENTLY ASKED QUESTIONS

Shop with Cathay

Shopping with Cathay

Our products

Delivery

Payment

Orders status and tracking

Aftersales (amend, cancel, exchange and refund)

I changed my mind i.e. quantity, colour, size, date and time. Can I amend my order?
I would like to change the delivery method from home delivery to in-store pickup at Cathay Shop - Cityplaza (or vice versa), is this possible?
I paid for my order and want to cancel it, can I get a refund?
What documents do I need for warranty?
I received my order and found some items are missing/wrong/defective. What should I do?

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