Delayed or damaged baggage

Who should I contact if I left my possessions on the aircraft?

Please contact our local Baggage Services staff or proceed to the Baggage Services Counter at the Arrivals Hall immediately if you are still at the airport. Alternatively, call our local baggage contacts.

If you’ve flown from Hong Kong to London (or vice versa) and left an item on board, please submit a search report on the lost and found platform.

If you've left an item on a codeshare flight, please contact the operating carrier.