Bookable Upgrades

Once you have reached the required number of Status Points, your mid-status benefit will automatically appear in your account for you to claim. Visit your mid-status benefits summary page to view your earned benefits and expiration dates.

1. Please ensure you have a confirmed flight booking with a ticket issued in an eligible fare type: Business (Flex, Essential and Light), Premium Economy Flex and Economy (Flex and Essential). Fare types of Premium Economy Essential and Economy Light are not eligible for bookable upgrades.
2. Sign in to your account and visit your mid-status benefits summary page and select ‘Request a Bookable Upgrade’ next to your benefit, or claim the Bookable Upgrade via Manage Booking. Requests must be made online at least 3 days before your flight departure.
3. Fill in your details and select the passenger’s name and flight sector.
4. Once you have submitted your request, a representative from our Customer Care will email you with the result within 72 hours.
5. Once the upgrade is confirmed, the passenger’s flight details will automatically be updated under ‘Manage Booking.’ You can also visit your mid-status benefits summary page for the latest status.
6. Please check in online or at the airport counter for the upgraded flight.

Request at airport check-in:

1. Upon arrival at the airport, simply present the “My credited rewards” section of your membership account to our Airport Service team at check-in. This can be accessed via the Cathay Pacific App or your account on our website. Kindly note that screenshots will not be accepted.
2. We will register your upgrade request in the check-in system using the voucher closest to its expiry date.
3. To ensure we’re able to meet the needs of all eligible members on a flight, we will accept requests up until check-in closes and then action the upgrades just prior to boarding.
4. If your upgrade is approved, we will inform you at the boarding gate, or you may check with the lounge reception team just prior to leaving the lounge. If you have a mobile boarding pass, you can simply refresh it while heading to the gate and your new boarding pass will automatically update to reflect the upgrade.

Please note:

• You can only request a bookable upgrade for yourself and your travel companions travelling on the same flight as you during check-in at the airport.
• The upgrade request is subject to seat availability and cannot be used in conjunction with any other forms of upgrade such as Asia Miles and service recovery vouchers. As the upgrade can only be actioned after check-in closes, your baggage allowance and lounge access eligibility will be governed by your booked class.
• Requests can only be made on a sector-by-sector basis. If you are travelling to Hong Kong and have a connecting flight, please contact our lounge reception team immediately upon arrival. They will assist you in making the upgrade request for your onward flight.
• Status Points and Asia Miles will be credited based on original booked class after your flight. Please allow up to one month after your flight to receive the extra Status Points and Asia Miles.
• Other existing terms and conditions for bookable upgrade continue to apply.

Change or cancel a Bookable Upgrade:

1. First confirm the booking for the flight sector you would like to change the benefit to, then fill out the online form at least 3 days before your flight departure. Cancelling the benefit will also cancel the confirmed flight booking.
2. Once you have submitted your request, a representative from our service centre will email you with the result within 72 hours.

Bookable Upgrades must be requested online within 12 months of the date they were issued.