Securing your every journey together with Cathay Pacific

Learn how to protect yourself from fraudulent activity.

We take your account security very seriously and are committed to safeguarding your bookings, Cathay Pacific's Cathay membership account and personal data. As digital threats evolve and become more sophisticated, we are proactively and continuously strengthening our security, through enhancements such as the introduction of Passkeys, two-factor authentication and secure messaging.

We want to empower you to be on the lookout for scams. Together, we can safeguard your information and keep you protected.

How to protect yourself from fraud

Criminals may attempt to misuse personal details to create fake accounts and divert Asia Miles and/ or Status Points. We work continuously behind the scenes to safeguard your information, and staying alert to unusual activity helps us act quickly together.

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Identity fraud

Identity fraud typically involves criminals using personal information related to your Cathay Pacific's Cathay membership account or flight details in order to steal your identity, which can allow them to create new fake member accounts that divert your Asia Miles without your knowledge. Most of these cases only come to light after customers realise their miles or Status Points are missing.

iconWhat to watch out for

  • Delays in Status Points and/ or Asia Miles crediting

  • Inability to claim missing Status Points and/or Asia Miles 

  • Unexpected or unexplained Asia Miles deductions

  • Notifications about changes to your email address that you didn’t make

Dos and don'ts

identity theft
identity theft

Let us help you

If you suspect any fraudulent activity, please report it immediately to us at reportphishing@cathaypacific.com. Our team is always happy to help.

Your questions, answered (FAQs)

If you suspect any fraudulent transactions on your credit card, we suggest you reach out to your credit card company immediately and follow their instructions.

If you suspect that your account password has been compromised, then please log in to your account and change your password immediately. Also set up a Passkey and enable 2-factor authentication if you haven’t already done so.

Verify your account profile and details to ensure that they remain intact.