Securing your every journey together with Cathay Pacific
Learn how to protect yourself from fraudulent activity.
We take your account security very seriously and are committed to safeguarding your bookings, Cathay membership account and personal data. As digital threats evolve and become more sophisticated, we are proactively and continuously strengthening our security, through enhancements such as the introduction of Passkeys, two-factor authentication and secure messaging.
We want to empower you to be on the lookout for scams. Together, we can safeguard your information and keep you protected.
How to protect yourself from fraud
Prevent unauthorised access to your account
Criminals may attempt to gain access to a membership account and use it to conduct fraudulent activities, such as unauthorised transactions and account takeovers.
Dos and don'ts
- Set up a Passkey for additional account security. Create your Passkey
- Adopt safe login practices. Never reveal your membership login details or one-time password to anyone. Update your password regularly. Avoid reusing passwords across different platforms.
- Check and validate information in your account regularly, including your transaction records.
- Avoid public Wi-Fi for login, as credentials can be intercepted.
Let us help you
Your questions, answered (FAQs)
If you suspect any fraudulent transactions on your credit card, we suggest you reach out to your credit card company immediately and follow their instructions.
If you suspect that your account password has been compromised, then please log in to your account and change your password immediately. Also set up a Passkey and enable 2-factor authentication if you haven’t already done so.
Verify your account profile and details to ensure that they remain intact.