How can I to place an order online while shopping inflight?

This service is available on aircraft with Wi-Fi connectivity.

You can start shopping online for ground delivery and self-pickup products by following these steps:

While inflight –

1. Enable Wi-Fi on your device and connect to the ‘Cathay Pacific’ network – enjoy complimentary access to the Cathay Shop.
2. On the Wi-Fi portal, tap the INFLIGHT SHOPPING banner and enter your flight number. If you can’t access the portal, type wifi.cathaypacific.com into your browser.
3. You'll be directed to the landing page of ground delivery , or self-pickup – your shopping journey starts from there. You can also scan the QR code featured in the shopping section of our inflight magazine, Cathay Pacific, to explore our curated collection.
4. Add your preferred items to the shopping cart.
5. Review your shopping cart. Apply a promo code if you have any.
6. Select ‘Guest checkout’ or ‘Member checkout’ to proceed to “Checkout page”. If you’ve already signed in with your Cathay Pacific’s Cathay member account, you’ll be able to pay using a mix of miles and cash in your preferred ratio. Click ‘Checkout’ to proceed.
7. Enter or edit the delivery and contact details (if applicable). Please make sure to enter the required information correctly.
8. Click ‘Confirm and pay’ to proceed to the next page.
9. Once you land on the payment page, choose your payment method and enter your payment information.
10. Upon successfully completing the transaction, you'll be redirected to the ‘Order summary’ page.

Please note: If the product is delivered via email or e-voucher, make sure you have correctly entered your email address. If you’re going to pick up your order at Cathay Shop – Cityplaza, the e-voucher will be sent to your registered email address for order collection.