Hong Kong International Airport (HKIA)
If you’re taking the Airport Express (AEL) to Hong Kong International Airport, you can take advantage of our in-town check-in service.
At Hong Kong station, you can drop your bags at our counters once you complete your online check-in as early as 24 hours in advance and up to 90 minutes before your scheduled flight departure time during service hours. Please note that the maximum size of a check-in baggage that can be accepted is 145 x 100 x 85 cm.
Our in-town check-in counters offer wheelchair service, and registration and check-in for unaccompanied minors. Note: escorts for unaccompanied minors are only available at the airport.
Please note that our in-town check-in counters are unable to process instant redemption for upgrades, excess baggage and extra leg room seats, and services for group and agency bookings.* For assistance with these requests, you can seek help from our airport service team at Hong Kong International Airport.
Hong Kong MTR
Harbour View Street
Central, Hong Kong
Open daily from 6.00am to 3.00pm
Nga Cheung Road
Service suspended until further notice
- To check in for codeshare flights at In-Town Check-In, passengers should proceed to the operating carrier’s counters for assistance.
- To comply with the requirements from the US Transportation Security Administration (TSA), we cannot issue a boarding pass to a passenger departing for US destination more than 24 hours prior to scheduled flight departure time.
At the airport
Our check-in counters are located on Level 7 (Departures) at Terminal 1, which is easily accessible for those arriving at the airport by train or taxi.
Check-in counters are located in Aisle A, B and C of the check-in hall.
You can also check in using our self-service check-in kiosks and bag drop machines in Aisle A from 05.00am – 01.00am and Aisle C from 05.30am - 01.00am, Self-service check-in kiosks are also available in Aisle B from 05.30am to 11.30pm.
(Check-in counters close 40 minutes prior to scheduled flight departure time.)
Our First class passengers can experience Cathay Pacific’s award-winning First class services at the Hong Kong International Airport, where we offer ten dedicated check-in counters.
First Class: Aisle B
Cathay Pacific's Business passengers have their own special check-in area which can be found on Aisle B.
Premium Economy: Aisle C
We've introduced the single queue concept so that you can enjoy quicker, hassle-free check-in service.
Economy Class: Aisle A, C
In compliance with the requirements from Hong Kong Civil Aviation, Cathay Pacific will implement a full reconciliation of passenger travel document check at the boarding gate of Hong Kong International Airport, by comparing the name on the passenger's boarding pass with the name in the travel document, and by comparing the photograph in the document with the passenger if the passenger is unable to proceed using the self-boarding system by biometric facial recognition.