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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

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Customer Care

Thailand

Flight enquiries: 02-028-0957 02-028-0957
Available in Thai only
Mon-Fri 08:00 - 17:30
Sat, Sun & Public Holiday: Closed
Available in English only
24 hours a day, 7 days a week

Hotels and Packages: 02-028-0996 02-028-0996
Mon-Fri 08:00 - 17:30
Sat, Sun & Public Holiday: Closed

Baggage and other enquiries

  • If you booked through a travel agent, please contact your agency directly to make changes.
  • If you booked through cathaypacific.com, changes can be done through Manage booking.
  • If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us at the above number.

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

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