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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

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Contact us

Call us

Thailand

Flight enquiries:
02-028-0957

02-028-0957

Available in Thai only
Mon-Fri 08:00 - 17:30
Sat, Sun & Public Holiday: Closed
Available in English only
24 hours a day, 7 days a week

Hotels and Packages:
02-028-0996

02-028-0996

Mon-Fri 08:00 - 17:30
Sat, Sun & Public Holiday: Closed

Membership Toll-free Number *:
Green: 001-800-852-2755
Silver/Gold: 001-800-852-3248
Diamond: 001-800-852-3548

Green: 001-800-852-2755
Silver/Gold: 001-800-852-3248
Diamond: 001-800-852-3548

* Depending on your service provider, rates may apply when calling from a mobile phone.

Baggage and other enquiries

  • If you booked through a travel agent, please contact your agency directly to make changes.
  • If you booked through cathaypacific.com, changes can be done through Manage booking.
  • If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us at the above number.

Customer Care

Hong Kong SAR

Green/ Silver/ Gold: 2747 3333

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888

24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

Membership

Toll-free *

Green: 001-800-852-2755
Silver/Gold: 001-800-852-3248
Diamond: 001-800-852-3548

* Depending on your service provider, rates may apply when calling from a mobile phone.

FAQs

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