Contact us and FAQs
In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.
Contact us via LINE
Customer Care
Thailand
Flight enquiries:
02-028-0957
02-028-0957
Available in Thai only
Mon-Fri 08:00 - 17:30
Sat, Sun & Public Holiday: Closed
Available in English only
24 hours a day, 7 days a week
Hotels and Packages:
02-028-0996
02-028-0996
Mon-Fri 08:00 - 17:30
Sat, Sun & Public Holiday: Closed
- If you booked through a travel agent, please contact your agency directly to make changes.
- If you booked through cathaypacific.com, changes can be done through Manage booking.
- If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us at the above number.
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Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week
Diamond: 2747 3888
24 hours a day, 7 days a week
Worldwide toll-free *
Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week
* Depending on your service provider, rates may apply when calling from a mobile phone.
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