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Cathay Membership Terms and Conditions

Cathay Membership Programme Terms and Conditions ("Terms and Conditions")

The Cathay Membership Programme is provided by Asia Miles Limited ("AML", "we", or "us").

These Terms and Conditions govern the contractual relationship between AML and Members of the Cathay Membership Programme. The Terms and Conditions should be read carefully, particularly as they include limitations and exclusions of liability in favour of AML, Cathay Pacific Airways Limited ("CPA" or "Cathay Pacific") and Partners.

About the programme

  1. The Cathay Membership Programme is provided by AML. AML is wholly owned by CPA, a global airline company with operations, offices, affiliates and Partners located worldwide.
  2. The Cathay Membership Programme is open to individuals aged two or above. Minors (individuals aged under 18 years) require the consent of a parent or legal guardian to join the Cathay Membership Programme. Membership is accepted at the sole discretion of AML.
  3. Members will be issued with a Membership number and a digital Membership Card that may be viewed in the Member’s account on the Cathay Pacific App or Cathay App. Members may request for a physical Membership Card and AML may decide to issue physical Membership Cards. The use of this number/card and the associated benefits is deemed to be acceptance of these Terms and Conditions to the benefit of AML, CPA and all Partners. 
  4. Membership in the Cathay Membership Programme and Membership Cards are not transferable and may only be used by the Member. Misuse of Membership, Membership Card, or programme benefits, including, but not limited to, Fraud and Misconduct, may result in termination or suspension of Membership, or withdrawal of benefits.
  5. AML reserves the right to modify the Cathay Membership Programme structure, benefits and other features, including these Terms and Conditions, or to terminate Cathay Membership Programme, at any time. Although AML will use reasonable efforts to notify Members of material changes to Cathay Membership Programme and/or to these Terms and Conditions, it is the responsibility of Members to keep themselves up to date in respect of the Cathay Membership Programme and these Terms and Conditions. Any use of Asia Miles by a Member will be deemed as acceptance of any amendment. AML, CPA and/or Partners will not be liable for loss or damage resulting from any amendment to the Cathay Membership Programme or to these Terms and Conditions.
  6. Members under the age of 18 years will not receive any promotional material.
  7. Members are responsible for the security of their passwords and AML and CPA shall not be liable in the event that a Member's password is disclosed, whether intentionally or not, so as to allow a third person access to the Member’s account to make transactions.
  8. AML reserves the right to investigate or audit a Member's account at any time without prior notice to ensure compliance with these Terms and Conditions; any Partner’s terms and conditions; and any other applicable rules, regulations or terms and conditions. During the course of an investigation or audit, the Member’s account will be temporarily suspended, and the Member will not be permitted to access his/her account nor perform any transactions. 
  9. The sale or barter of Asia Miles, Awards or other programme benefits is prohibited and will result in the forfeiture of all Asia Miles or Awards and the cancellation of Membership. Violators will be liable for damages suffered or incurred by AML, CPA and/or Partners.
  1. Individuals can apply online on the Website or on the Cathay Pacific or Cathay App, and can quote their Membership number and accrue Asia Miles immediately. However, Asia Miles accrued will only be honoured subject to acceptance by AML of the application to join the Cathay Membership Programme. AML may request further information and/or documents from the individual after the individual has submitted an application prior to acceptance by AML of the application to join the Cathay Membership Programme.
  2. Individuals under the age of 18 will be required to provide their guardian’s name and mobile phone number in the application. An OTP will be sent to the guardian’s mobile phone number and the individual must provide such OTP to complete the application. 
  3. Application forms are not valid and will not be processed unless completed correctly by the applicant.
  4. Membership of the Cathay Membership Programme is at the sole discretion of AML and AML may refuse Membership to any applicant.
  5. Multiple Memberships are not permitted. Each Member must maintain only one Membership account.
  6. Upon upgrade to Silver status or above, Members will receive a set of personalized baggage name tags. Members may request additional sets of personalized baggage name tags on the Website and may be charged a fee for each set of additional set of personalized baggage name tags according to the Member’s Cathay Membership Programme Status. Shipping fees may apply. Details of the applicable fees may be found on the Website, which may be changed by AML from time to time. For more information, please refer to the ‘ Status Points and Membership status’ section of these Terms and Conditions. 
  1. A Cathay Membership Programme Membership account will be closed if the Membership account has not recorded any activity for a consecutive period of 36 months, and any remaining Asia Miles, Status Points and unused benefit entitlements in the account will be cancelled.
  2. Members may terminate their Membership at any time by following the steps on the Cathay Pacific App or Cathay App, or contacting our Customer Care team by submitting an online enquiry on the Website, or calling +852 2747 3333 , at which time any outstanding Asia Miles, Status Points, and any unused or unclaimed benefits will be cancelled.  Under normal circumstances, we will complete the verification and processing of your account termination within 15 working days after verifying your identity.
  3. AML may terminate the Membership of a Member, the right of a Member to use his/her Membership Card (if applicable), and the Member’s access to or use of the Cathay Membership Programme services, facilities and benefits without notice if AML believes that a Member commits Misconduct or Fraud, misuses the Cathay Membership Programme benefits and any Awards, and/or fails to adhere to these Terms and Conditions. In such circumstances, AML may cancel all Asia Miles and Status Points and/or Awards redeemed by(as applicable) the Member.
  4. For the avoidance of doubt, AML reserves the right to terminate the duplicate Membership accounts if a Member has opened more than one Membership account and cancel the Asia Miles balance in the account and/or redemption of any Awards (as applicable). 
  5. AML may also terminate the Membership of a Member at its complete discretion and in such circumstances may provide the Member with as much prior notice as reasonably practicable. Upon expiry of the notice period, all unused Asia Miles and Status Points will be cancelled. AML may also terminate or suspend the Member’s right to use Cathay Programme Membership facilities, and any benefits and services that the Member may be entitled to. 
  6. Termination of Membership for whatever reason shall be without prejudice to the accrued rights and remedies of AML, CPA, Partners and the Member as at the date of termination.
  7. Upon the death of a Member the Membership account will be closed and all outstanding Asia Miles, Status Points, and any unused benefit entitlements in the account will be cancelled.
  8. If a Member has redeemed Flight Awards or other Awards for himself/herself or others through Fraud then the Member shall without limitation be liable to AML, CPA or Partners for the full price of the Flight Award or other products or services obtained together with all costs and damages incurred or suffered by AML, CPA or Partners as a result thereof.
  1. Members may earn Status Points on CPA flights and oneworld Alliance airline flights. Eligible flights entitling Members to earn Status Points will be designated by CPA and AML and may be changed from time to time without notice. CPA and AML may identify additional methods for Members to earn Status Points from time to time.
  2. A Member’s number of Status Points determines the Status of that Member under the Cathay Membership Programme. 
  3. There are four Statuses under the Cathay Membership Programme:
    i. Green
    ii. Silver
    iii. Gold
    iv. Diamond
    The entry Status is Green. Members may progress to the higher Status by earning Status Points. 
  4. Details about the number of Status Points required to qualify for each Cathay Membership Programme Status, and the benefits (including lounge access) associated with each Status are available on the Website and are subject to these Terms and Conditions. 
  5. Access to lounges are subject to the Applicable Law of the country that the lounge is located in and the lounge operator’s policies.
  6. AML may change the number of Status Points required to qualify for each Cathay Membership Programme Status from time to time.  
  7. To earn Status Points, Members must provide their Membership number at the time of making the booking. Members may be asked to provide their Membership number at the time of check in. 
  8. Status Points will only be credited to Members that have been successfully enrolled as a Cathay Membership Programme Member. 
  9. Status Points are not transferable to any other airline programmes and are not transferable to another Member.
  10. In order to be eligible for Status Points, Members must make sure to provide his/her Membership number and his/her name, which should exactly match the name he/she registered with the Cathay Membership Programme.
  11. The accrual period for Status Points is 12 months commencing on the first day of each Member’s Membership Period, or if the Member has accrued the required number of Status Points to progress to the next immediate Status, 12 months commencing on the day that the Member progressed to the next immediate Status.  
  12. Status Points will expire and will be reset to zero at the end of each Member’s Membership Period if the Member has not accrued the required number of Status Points to progress to the next immediate Status or maintain his/her current Status (except Green Status) during the Member’s Membership Period and the Member’s Status will be reset to Green Status.    
  13. If a Member has accrued the required number of Status Points to progress to the next immediate Status, the Member will automatically progress to the next immediate Status and his/her Status Points will be reset to zero upon progressing to the next immediate Status. The Member must accrue the required number of Status Points to maintain or progress to the next immediate Status during the 12 months following the day that the Member progressed to the next immediate Status otherwise the Member’s Status will expire and will be reset to Green Status. 
  14. Members may not accrue Status Points on flights they earn frequent flyer points of other airlines at the same time. 
  15. Members may accrue Status Points alongside Asia Miles when flying with any oneworld Alliance airlines. 
  16. Members will accrue Status Points on the actual fare class flown and not the upgraded fare class if the ticket is not booked and upgraded through Bookable Upgrades. Members will accrue Status Points on the upgraded fare class if the ticket is booked and upgraded through Bookable Upgrades. 
  17. Members may not accrue Status Points on any tickets redeemed with Asia Miles or any other frequent flyer points.
  18. Members may be entitled to certain Mid-Status Benefits if enough Status points are accumulated by a Member. Please refer to the Website for more details. 
  19. If a Member’s air travel is disrupted due to reasons beyond the control of CPA or a oneworld Alliance airline, including without limitation any extreme weather conditions, war, pandemic, or acts of God, and the Member is placed on a different carrier by CPA or the oneworld Alliance airline, the Member will accrue Status Points on the disrupted segments of the purchased tickets based on the original itinerary. 
  20. Members who do not accrue the required number of Status Points to progress to the next Status or to maintain their current Status (except from Green), will remain a Green Member.
  1. Status benefits are only applicable to flights marketed and operated by CPA, unless otherwise stated in these Terms and Conditions. 
  2. Extra legroom:
    i. To claim the extra legroom benefit, eligible Members must reserve an extra legroom seat when purchasing the ticket or selecting it after purchasing the ticket if it is available through the ‘manage my booking’ function on the Website, by contacting the CPA Customer Care team and making a request for an extra legroom seat, or making the request at the check-in counter at the airport.
    ii. Extra legroom seats are available for Flight Awards redemptions.
    iii. Extra legroom seat benefit must be claimed at least 24 hours prior to the departure of the flight.
  3. Advanced seat reservation:
    i. The advanced seat reservation benefit allows Silver, Gold and Diamond Status Members to reserve their seat at the time of purchasing an eligible ticket, subject to these Terms and Conditions.
    ii. A Member’s companion may also enjoy advanced seat reservation when travelling with the Member under the same booking.
    iii. Members must check in at least one hour before departure or the reserved seat will be released.
    iv. Minors flying under the unaccompanied minors services are not allowed to make advanced seat reservations.
    v. Group fares are not eligible.
  4. Priority check-in and priority boarding on Air New Zealand-operated flights:
    i. Silver, Gold and Diamond Members travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong are eligible for priority check-in and priority boarding.
  5. Priority online check-in:
    i. All Members may check in for CPA marketed and operated flights online at the Website or on the Cathay Pacific App within 48 hours prior to departure. 
  6. Priority check-in:
    i. All Members may check in for CPA marketed and operated flights at dedicated Cathay Membership Programme counters wherever available.
    ii. Silver, Gold and Diamond Members may check in at Business Class counters.
    iii. Diamond Members may check in at First Class counters wherever available.
    iv. A Member’s companion may also enjoy priority check-in when travelling with the Member under the same booking.
    v. Other rules and restrictions may apply including to CPA and/or AML co-branded credit card cardholders. Please refer to the Website for details or the terms and conditions applicable to the relevant CPA and/or AML co-branded credit card. 
  7. Priority boarding:
    i. Silver, Gold and Diamond Members are eligible for priority boarding.
    ii. A Member’s companion may also enjoy priority boarding when travelling with the Member under the same booking.
    iii. Other rules and restrictions may apply including to CPA and/or AML co-branded credit card cardholders. Please refer to the Website for details and the terms and conditions applicable to the relevant CPA and/or AML co-branded credit card. 
  8. Priority standby on Air New Zealand-operated flights:
    i. Silver, Gold and Diamond Members who are travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong are eligible for priority standby.
    ii. Diamond Members have higher priority than Gold and Silver Members, and Gold Members have higher priority than Silver Members for priority standby tickets.
  9. Guaranteed economy class seat:
    i. Gold and Diamond Members are eligible for guaranteed economy class seats on CPA flights purchased in fare class Y.
    ii. Gold Members must reserve such tickets up to 72 hours before departure.
    iii. Diamond Members must reserve such tickets up to 24 hours before departure.
    iv. Guaranteed economy class seat is not applicable to group fares, ID/AD discounts, barter or trade agreement tickets, tickets received as prizes, donated tickets, or Flight Award redemption tickets.
    v. All guaranteed seats must be ticketed and are limited to one seat per Member per flight.
    vi. CPA reserves the right to suspend this benefit without prior notice but will endeavour to offer an alternative solution where possible.
    vii. To book a guaranteed economy seat, Members must call the Cathay Customer Care team. 
  10. Guaranteed premium economy class seat:
    i. Diamond Members are eligible for guaranteed premium economy class seats on CPA flights purchased in fare class W.
    ii. Diamond Members must reserve such tickets up to 24 hours before departure.
    iii. Guaranteed premium economy class seat is not applicable to group fares, ID/AD discounts, barter or trade agreement tickets, tickets received as prizes, donated tickets, or Flight Award redemption tickets.
    iv. CPA reserves the right to suspend this benefit without prior notice but will endeavour to offer an alternative solution where possible.
  11. Guaranteed business class seat:
    i. Diamond Members are eligible for guaranteed business class seats on CPA flights purchased in fare class J.
    ii. Diamond Members must reserve such tickets up to 24 hours before departure.
    iii. Guaranteed business class seat is not applicable to group fares, ID/AD discounts, barter or trade agreement tickets, tickets received as prizes, donated tickets, or Flight Award redemption tickets.
    iv. CPA reserves the right to suspend this benefit without prior notice but will endeavour to offer an alternative solution where possible.
  12. Preferred seating on Air New Zealand-operated flights:
    i. Silver, Gold and Diamond Members who are travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong can enjoy preferred seating in a dedicated zone located towards the front of the cabin, subject to availability.
  13. Baggage privileges:
    i. Baggage privileges for additional checked baggage allowance are available to Gold and Diamond Members.
    ii. Baggage privileges for special cabin baggage allowance are available to Silver, Gold and Diamond Members.
    iii. This additional baggage privilege is only available to Members departing on flights marketed or operated by CPA and do not apply to joint-operating or codeshare flights operated by a third party carrier (with the exception of Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong).
  14. Air New Zealand baggage allowance:
    i. Gold and Diamond Members travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong may have additional checked baggage allowance.
  15. Access to CPA Business Class lounges:
    i. Silver Members departing on flights marketed and operated by CPA may access CPA Business Class lounges prior to their flight.
    ii. Gold Members departing on flights marketed and operated by CPA and/or flights marketed and operated by oneworld airlines may access CPA Business Class lounges prior to their flight and may bring one guest into the CPA Business Class lounge.
    iii. Diamond Members departing on flights marketed and operated by CPA and/or oneworld flights may access CPA Business Class lounges prior to their flight and may bring two guests into the CPA Business Class lounge.
    iv. Children under the age of two may be admitted to the lounge provided they are accompanied by an eligible Member who is over the age of 18 without being counted as a guest.
    v. Guests must be travelling under the same booking as the eligible Member or travelling on the same route on the same date. Guests must enter the lounge with the eligible Member.
  16. Access to CPA First Class lounges:
    i. Diamond Members departing on flights marketed and operated by CPA and/or oneworld flights may bring two guests into the CPA First Class lounge.
    ii. Guests must be travelling under the same booking as the eligible Member or travelling on the same route on the same date. Guests must enter the lounge with the eligible Member.
    iii. Children under the age of two may be admitted to the lounge provided they are accompanied by an eligible Member over the age of 18 without being counted as a guest.
  17. Arrival Lounges:
    i. Gold and Diamond Members arriving on flights marketed and operated by CPA and/or oneworld flights may access CPA Arrival Lounge, where available, on arrival.
    ii. Members may not bring any guests into the lounges.
    iii. Admission to the Arrival Lounges are limited to the day of arrival.
    iv. Gold and Diamond Members must obtain an invitation card at the point of origin to access Arrival Lounges. 
  18. Lounge access restrictions and consumption of alcohol in lounges:
    i. Members eligible for lounge access may be required to show proof of their age before entering lounges.
    ii. If alcohol is served in the lounge, individuals under the legal drinking age in the country the lounge is located shall not be served alcohol or consume alcohol. 
  19. Air New Zealand Business Class lounge access:
    i. Silver, Gold and Diamond Members travelling in any cabin class on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong may access the Air New Zealand Business Class lounge at Auckland and Hong Kong airports.
    ii. Air New Zealand domestic lounge access is available to Diamond and Gold Members travelling from Christchurch or Wellington to Hong Kong via Auckland and vice versa. The domestic sector must be marketed and operated by Air New Zealand. Silver Members will be offered lounge access at Auckland and Hong Kong airports.
    iii. Gold Members may bring one guest into the Air New Zealand Business Class lounge.
    iv. Diamond Members may bring two guests into the Air New Zealand Business Class lounge.
    v. Guests must be travelling under the same booking as the eligible Member or travelling on the same route on the same date. Guests must enter the lounge with the eligible Member.
  20. Membership Holiday:
    i. Silver, Gold and Diamond Members are eligible for Membership Holidays.
    ii. To initiate a Membership Holiday, such eligible Members should contact the Customer Care Team to make a request. Requests must be made between 7 days and 90 days before the Membership Holiday start date.
    iii. Membership Holidays may not start during the month that the current Membership period will expire or outside of the current Membership period.
    iv. Each Membership Holiday must last for a minimum of 1 month and a maximum of 12 months.
    v. Each Member is permitted to a maximum of 3 Membership Holidays during the Member’s Membership lifetime.
    vi. During a Membership Holiday, the Member’s Status will be preserved without the Member being required to accrue the required number of Status Points to maintain the Status.
    vii. After the Membership Holiday expires, the Member’s Status will no longer be preserved and the Member will resume being subject to the applicable requirements to maintain the Member’s current Status or progress to a higher Status.
    viii. During a Membership Holiday, Members will be unable to accrue any Status Points, but may continue accruing Asia Miles and making redemptions with Asia Miles.
    ix. Members may request a new physical Membership Card to reflect the new expiry date after the Membership Holiday.
    x. Members resuming their Membership following a Membership Holiday may still claim and use their Mid-Status Benefits prior to the expiration of their Membership Period.
    xi. No requests for changes, extensions, and cancellations may be made to a Membership Holiday after the Membership Holiday has commenced.
    xii. Membership Holiday periods may not overlap. 
  21. Lounge passes:
    i. All lounge passes described in this section must be booked when booking a ticket.
    ii. 1 Business Class lounge pass will be awarded to Green Members once the Member has achieved 200 Status Points.
    iii. 2 Business Class lounge passes will be awarded to Silver Members once the Member has achieved 450 Status Points.
    iv. 2 Business Class lounge passes will be awarded to Gold Members once the Member has achieved 800 Status Points.
    v. 2 First Class or Business Class lounge passes will be awarded to Diamond Members once the Member has achieved 1,400 Status Points.
    vi. For Green Members, lounge passes are only available to Members or their travel companion on flights operated and marketed by CPA.
    vii. For Silver Members, lounge passes are only available to their travel companions on flights operated and marketed by CPA.
    viii. For Gold members, lounge passes are only available to their travel companions or the Member’s Redemption Group Nominees on flights operated and marketed by CPA.
    ix. For Diamond Members, lounge passes are only available to their travel companions or the Member’s Redemption Group Nominees on flights operated and marketed by CPA.
    x. Travel companions for lounge passes are guests travelling with the Member on the same booking, or travelling on the same flight date, with the same origin and destination, as the Cathay Membership Programme Member.
    xi. Redemption Group Nominees can enjoy the lounge pass without travelling together with the member.
    xii. Lounge passes must be claimed online and are not available at airport check-in.
    xiii. Each lounge pass is valid for 12 months from the date of issue.
    xiv. Lounge passes for Green, Silver, and Gold Members are applicable only for eligible departure Business Class lounges.
    xv. Lounge passes for Diamond Members are applicable only for eligible departure First or Business Class lounges.
    xvi. No cancellation or change may be made after claiming the lounge pass. A physical lounge pass must be presented at the time of entry into the lounge.
    xvii. In case of any flight irregularities, the Member should contact Customer Care Team for assistance.
    xviii. Lounge passes are not available to Members on Membership Holiday.
  22. Bookable Upgrades:
    i. Members eligible for Bookable Upgrades may claim the Bookable Upgrade online by submitting a Bookable Upgrade request form to the Customer Care.
    ii. Bookable Upgrades are subject to availability.
    iii. 4 Bookable Upgrade sectors will be awarded to Gold Members with 1,000 Status Points or more.
    iv. 4 Bookable Upgrade sectors will be awarded to Diamond Members with 1,600 Status Points or more.
    v. Bookable Upgrades for Gold Members are available for ultra-short, short, and medium-haul flights.
    vi. Bookable Upgrades for Diamond Members are available for all flight distances.
    vii. Bookable Upgrades for Gold members are applicable to Members or their travel companions on flights operated and marketed by CPA.
    viii. Bookable Upgrades for Diamond Members are applicable to Members, their travel companions, or their Redemption Group Nominees on flights operated and marketed by CPA.
    ix. Each Bookable Upgrade allows one passenger to upgrade to one cabin class above the current booking for one sector.
    x. Travel benefits, Status Points and Asia Miles will be based on the next cabin class once the Bookable Upgrade is successfully claimed.
    xi. Travel companions for Bookable Upgrades are guests travelling with the Member under the same booking.
    xii. Each Bookable Upgrade is valid for 12 months from the date of issue.
    xiii. Requested flight must have confirmed booking and ticket issued on eligible fare classes.
    xiv. Redemption Group Nominees may enjoy Bookable Upgrades without travelling together with the Member.
    xv. Subject to seat availability, Economy fare types Essential and Flex, or Economy fare class Y, B, H, K, M, L and V will be upgraded to Premium Economy fare class E. The Economy Light fare tickets are not eligible for Bookable Upgrades. If Premium Economy Cabin is not available on the flight, the ticket will be upgraded to Business Class fare class I.
    xvi. Subject to seat availability Premium Economy fare classes W and R will be upgraded to Business Class fare class I.
    xvii. Subject to seat availability Business Class fare classes J, C, D, P and I will be upgraded to First Class fare class A.
    xviii. Bookable Upgrades are not eligible for use in conjunction with Asia Miles flight upgrades and companion awards.
    xix. No wait list is allowed for Bookable Upgrades.
    xx. A Bookable Upgrade is subject to applicable taxes and other surcharges.
    xxi. Bookable Upgrade entitlements are status specific and are not available to Members on Membership Holiday.
    xxii. Requests, changes and cancellations must be made online 3 to 360 days before the flight departure date.
    xxiii. Cancelling a Bookable Upgrade will also cancel the confirmed ticket booking.
    xxiv. More than one Bookable Upgrade request for the same flight sector is not allowed.
    xxv. Any rebooking or change of date will be governed by the terms and conditions of the original class ticket.
    xxvi. Not available for redemption, prize, group, ID/AD (industry/agency) discounts or other free tickets.
    xxvii. Not available for Cathay Pacific Holiday packages.
    xxviii. Member can check the distance zones on our Website.
  23. Gold companion card:
    i. One Gold companion card will be awarded to Diamond Members for the Diamond Member’s companion once the Diamond Member has achieved 1,800 Status Points.
    ii. Gold companion cards are not available to Members who are on a Membership Holiday.
    iii. Eligible Diamond Members must claim the companion Gold card on the Website within 6 months of the date it is issued.
    iv. The eligible Member must nominate the Member who will claim the companion Gold card. Nominations must be made online for nominees who are enrolling in a new Membership or upgrading from an existing Status.
    v. For nominees who are renewing their Gold Status, the Member making the nomination must call the Customer Care Team to make the nomination.
    vi. The eligible Member making the nomination must:
    • be at least 18 years old;
    • have a valid email address;
    • have obtained consent from the nominee to use his/her personal data for the Gold companion card enrolment; and
    • confirm acceptance of terms and conditions on behalf of nominee and agrees that he/she has been authorized to accept the terms and conditions on behalf of the nominee.
    vii. Nominees must:
    • be at least 12 years old;
    • have a valid email and mailing address.
    viii. Gold companion card Members have a Membership period of 12 months starting from the date they are officially enrolled as a Gold companion card holder.
  1. To earn Asia Miles, Members must quote their Membership number at the time of reservation and provide their Membership number/card at check-in, when paying the bill or upon delivery of Partner products or services (as applicable). Some Partners may advise of different earning/crediting procedures, which should then be followed by Members.
  2. Only certain transactions with Partners are eligible to earn Asia Miles. These are outlined in the Website and the Cathay App, updated from time to time, and may be specifically published by AML and/or Partners.
  3. For promotions restricted to a particular market, residency is determined by the Member's mobile phone number as registered with the Cathay Membership Programme.
  4. Asia Miles can be earned upon the acceptance of an the Cathay Membership Programme Membership application and the Member is issued with a Membership number.
  5. Asia Miles are not transferable to other airline programmes, and AML does not accept the conversion of reward points from other airlines to Asia Miles.
  6. Asia Miles are not transferable to non-flight Partner programmes, except in cases specified by AML on the Website and Cathay App.
  7. The reward points of Partners can be converted to Asia Miles. Details of these Partners and the relevant conversion details can be obtained on the Website and on the Cathay App.
  8. In order to be eligible for Asia Miles, Members must make sure to provide the Partner with his/her Membership number, and if applicable, his/her name, which should exactly match the name he/she registered with the Cathay Membership Programme.
  9. The processing time of Asia Miles varies depending on the Partner as well as the type of transaction. For details please refer to the timeframe specified within the terms & conditions of the applicable Partner, or contact the Partner directly.
  10. Asia Miles are valid for redeeming Awards as soon as they are credited to a Member's account.
  11. Time-based system – for all Miles credited up to and including 31 Dec 2019
    Mileage Credits are valid for three years from the members’ next anniversary month, unless otherwise required by applicable law.

    Activity-based system – from 1 Jan 2020 onwards
    Miles credited into a Member’s account on or after 1 Jan 2020 do not expire when a Member performs at least one eligible transaction every 18 months. The expiry date of the Miles balance in the Member’s account under the activity-based system will be automatically extended by 18 months each time the Member has performed an eligible transaction.

    An eligible transactions include:
    • Earning Miles
    • Redeeming Miles
    • Miles top-up
    • Conversion of other programme points to Miles
    • Member transferring Miles into or out of his/her account
    • Earning bonus Miles
    • Receiving gift Miles in the Member’s account
    Miles reversal transactions such as refund & cancellation are not eligible transactions.

    Members may renew expiring Miles earned under the time-based system by paying a fee ("Miles Renewal Fee"), and such renewed Miles will then fall under the activity-based system. Such Miles Renewal Fee is available on the Website and Cathay App and is subject to change by AML from time to time. 

    Miles earned under the activity-based system may not be renewed by the payment of a Miles Renewal Fee.
  12. If AML makes an error when crediting a Member’s account with the applicable Asia Miles, AML and CPA's only liability will be to provide the Member with the correct number of Asia Miles.
  13. AML reserves the right to adjust or cancel any Asia Miles credited to a Member’s account incorrectly, or not in accordance with, or in breach of, these Terms and Conditions, or the terms and conditions of Partners, at any time, without notice to a Member.
  1. Requests for missing Asia Miles will be considered only if the Membership number was properly quoted at the time of reservation and provide their Membership number/card at check-in, when paying the bill or upon delivery of Partner products or services (as applicable). Some Partners may advise of different earning and/or crediting procedures, which should then be followed by Members.
  2. Members can claim missing Asia Miles for all transactions and Partners except for spending on eligible credit cards, purchases made on the Cathay Shop, retail transactions purchased from third-party retailers, telecom-related transactions andinsurance-related purchases by completing the online Missing Asia Miles Request Form .
  3. Members must claim missing Asia Miles for spending on eligible credit cards, purchases made on the Cathay Shop, retail transactions purchased from third-party retailers, insurance related products except purchased from Cigna, telecom-related transactions, and purchases made on Online Shopping Partners by checking with the relevant Partner directly. 
  4. Members can claim missing Asia Miles for Cigna related purchases by emailing wellness-support@cathaypacific.com.
  5. Members may be required to submit certain documents when claiming missing Asia Miles. All documents submitted by Members will be retained for record-keeping purposes. Members are required to keep copies for their own reference. AML reserves the right to reject any claim made without the required supporting documents or if AML reasonably believes the supporting documents are not those that have been issued by the Partner and/or AML, as applicable.
  6. Requests for missing Asia Miles will only be accepted for processing within six months of the transaction date. Missing Asia Miles may take up to 8 weeks after receipt to be credited to the Members’ accounts. 
  1. Members will receive monthly account statements regarding his/her monthly account activity Status Points and Asia Miles balance by email. Members may request to receive his/her account statements in paper copies and AML may provide such paper copies. Paper copies of account statements will be sent by post to the Member’s address stated in the Member’s account. Members may request for reprints of paper copy account statements within 12 months from the issue date of the applicable account statement. A service fee will be charged for every printed statement and such fee is subject to change by AML from time to time. Please see the Optional Services and Fees Page for the applicable fee. 
  2. Members may also view their account activity, Status Points and Asia Miles balance, and the previous 12 months’ monthly account statements at any time by logging into his/her account on the Website or on the Cathay App or Cathay Pacific App. 
  1. The terms under the ‘Lifestyle – General Terms and Conditions’ section of these Terms and Conditions shall apply to the use of Miles Plus Cash on the Cathay Shop.
  2. Members may redeem Lifestyle Awards using Miles Plus Cash. If Members use Cash for any part of the redemption, Members may earn Asia Miles on such Cash portion on eligible Lifestyle Awards as designated by AML, excluding any amounts paid or payable for taxes, duties and or other charges as specified in Clause 7 of this section below (if applicable).
  3. AML will designate the number of Asia Miles and the amount of Cash required to redeem each Lifestyle Award at its sole discretion. AML may change such required number of Asia Miles and/or amount of Cash at any time and without any notice.  AML will designate the number of Asia Miles Members may earn on the Cash amount on redemptions of Lifestyle Awards at its sole discretion. AML may change such number of Asia Miles that may be earned on the Cash amount at any time and without any notice. 
  4. All Cash payable for redeeming any Lifestyle Awards using Miles Plus Cash must be in a currency accepted by AML, as stipulated by AML and indicated on the Cathay Shop. Such accepted currencies may be changed by AML from time to time without notice.  All payments must be made either by credit card or other forms of payments acceptable to AML as indicated on the Cathay Shop. AML reserves the right to change accepted payment methods at any time without notice. Full payment must be received by AML before a Member’s account may be credited with the relevant number of Asia Miles.
  5. Cash and/or Miles used Members to redeem any Lifestyle Awards will not be refunded under any circumstances. Please refer to the Website for details regarding any missing, incorrect, or defective items. 
  6. All payments of Cash to AML through Miles Plus Cash will be collected either by AML or by CPA on behalf of AML. Where CPA is collecting payment on behalf of AML, it is only acting in an administrative capacity and is not otherwise involved in the redemption or provision of any Lifestyle Awards.
  7. The Member (or the consignee of the Lifestyle Awards) will be responsible for all applicable taxes, duties, charges (including without limitation any customs charges, import duties, postal clearance fees and any delivery charges) that may be imposed or charged in relation to the redemption, delivery and receipt of the Lifestyle Award.
  8. Asia Miles earned from the Cash portion of redemptions through the Cathay Shop will be credited to the Member’s account two (2) weeks after the product or service has been delivered or consumed, respectively.
  9. All Asia Miles to be used towards redemptions for Lifestyle Awards shall be deducted from the account of the Member making such redemption. 
  1. The terms under the ’Dining’ subsection of the ‘Dining & Banquets – General Terms and Conditions’ section of these Terms and Conditions shall apply to the use of Miles Plus Cash on dining with eligible Dining Partners.
  2. Miles Plus Cash is available through the Cathay App to pay for dining with Dining Partners in Hong Kong. Members must have an account with OpenRice, connect their OpenRice account to their Cathay App and link a valid credit card accepted by AML to their Cathay App to use Miles Plus Cash to pay for dining with Dining Partners. 
  3. All Asia Miles to be used towards payments for dining with Dining Partners shall be deducted from the account of the Member making such payment. 
  4. Members may earn Asia Miles on the Cash portion paid on dining with Dining Partners. 
  5. Eligible Dining Partners are designated by AML. AML may change eligible Dining Partners at any time without notice. 
  6. AML will designate the number of Asia Miles and the amount of Cash required to pay for meals at Dining Partners at its sole discretion. AML may change such required number of Asia miles and/or amount of Cash at any time and without any notice. 
  7. AML will designate the number of Asia Miles Members may earn on the Cash amount paid for meals at Dining Partners at its sole discretion. AML may change such number of Asia Miles that may be earned on the Cash amount paid at any time without any notice. 
  8. Members may only use Miles Plus Cash for dining in Hong Kong.
  9. All cash payments to AML using Miles Plus Cash for dining must be made in Hong Kong dollars (HKD). 
  10. All payments of Cash to AML through Miles Plus Cash paid through the Cathay App will be collected by OpenRice Limited. 
  11. Asia Miles earned from the Cash portion of payments for dining will be credited to the Member’s account which is linked to the Cathay App used for payment and will be credited two (2) weeks after the payment has been made.  
  12. Members may be eligible to enjoy special offers when using Miles Plus Cash to pay for dining services with Dining Partners. Such special offers may not be combined with other discounts or special offers on a single transaction and are subject to any additional terms and conditions of each special offer.
  13. Refunds, if any, are handled by Dining Partners and are subject to the Dining Partner’s additional terms and conditions.
  1. The terms under the 'Banquets' subsection of the 'Dining & Banquets – General Terms and Conditions' section of these Terms and Conditions shall apply to the use of Miles Plus Cash on Banquet Partners.
  2. Miles Plus Cash is available through the Cathay App to pay for banquets. Members must have an account with OpenRice, connect their OpenRice account to their Cathay App and link a valid credit card accepted by AML to their Cathay App to use Miles Plus Cash to pay for dining with Dining Partners. 
  3. The maximum amount of Cash that may be used to pay for an eligible banquet using the Miles Plus Cash payment option is HKD10,000.
  4. All Asia Miles to be used towards payments for banquets shall be deducted from the account of the Member making such payment. 
  5. Members may earn Asia Miles on the Cash portion paid for banquets. 
  6. Eligible Banquet Partners are designated by AML. AML may change eligible Banquet Partners at any time without notice. 
  7. AML will designate the number of Asia Miles and the amount of Cash required to pay for banquets. AML may change such required number of Asia Miles and/or amount of Cash at any time and without any notice. 
  8. AML will designate the number of Asia Miles Members may earn on the Cash amount paid for banquets at its sole discretion. AML may change such number of Asia Miles that may be earned on the Cash amount paid at any time without any notice. 
  9. Members may only use Miles Plus Cash for banquets in Hong Kong.
  10. All Cash payments to AML using Miles Plus Cash for banquets must be made in Hong Kong dollars (HKD). 
  11. All payments of Cash to AML through Miles Plus Cash paid through the Cathay App will be collected by OpenRice Limited. 
  12. Asia Miles earned from the Cash portion of payments for banquets will be credited to the Member’s account which is linked to the Cathay App used for payment and will be credited two (2) weeks after the payment has been made.  
  13. Refunds, if any, are handled by Banquet Partners and are subject to the terms and conditions of Banquet Partners. 
  14. Members may be eligible to enjoy special offers when using Miles Plus Cash to pay for banquets with Banquet Partners. Such special offers may not be combined with other discounts or special offers on a single transaction and are subject to any additional terms and conditions of each special offer. 
  1. CPA and/or AML and Partners may run promotions from time to time offering bonus Asia Miles. Such offerings of bonus Asia Miles made in connection with promotions with Partners are subject to the applicable terms and conditions of each promotion. Asia Miles
  2. CPA and/or AML and/or the relevant Partner may require Members to complete a registration process to be eligible to participate in the relevant Partner promotion. 
  3. Where a promotion requires Members to complete certain registration or pre-registration actions, bonus Asia Miles will only be credited if Members complete such registration actions prior to participating in the promotion. 

Service

  1. A Member may nominate up to five individuals at any one time to be a “Redemption Group Nominee” for whom you can redeem your Asia Miles for Awards.
  2. Members may register Nominees to receive Flight Awards and Travel Awards by registering on their Membership account on the Website or on the Cathay App by providing the information required on the Website or on the Cathay App.
  3. Members must ensure that the name of the Nominee is correctly registered. If a Member makes any corrections to the name of a registered Nominee, it will be considered as a replacement of such Nominee. 
  4. Members may register up to five Nominees free of charge during the Member’s Membership lifetime. Members may, subject to paying the required fee, replace an existing Nominee or add a new Nominee to replace a Nominee that the Member has removed up to three times per Membership Period. Such fee may be changed by AML from time to time. Please refer to the Optional Services and Fees Page for the applicable fee. 
  5. Subject to the Status of the Member, a service fee may be charged to replace a Nominee or register a Nominee beyond the number of complementary nominations as described above. Such fee may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fees. 
  6. Children under the age of 12 who are Nominees are treated the same as an adult Nominee and require the same Asia Miles for Flight Awards. Corporations or other legal entities cannot be Nominees.
  7. Awards must be redeemed by Members on behalf of Nominees. Nominees may not make any redemptions for Awards himself/herself.
  1. For Cathay Pacific Marketed Flights, the actual Asia Miles which may be earned by a Member are based on distance zone between the origin airport and destination airport, and the fare class or fare type of travel booked, paid for and ticketed. 
  2. For Airline Partner Marketed  Flights, the actual Asia Miles which may be earned by a Member are based on the fare type and fare class flown, of the Great Circle Distance in miles between the origin airport and destination airport.
  3. The Asia Miles will only be credited to the Member after the Member has used the ticket.
  4. Certain fares and flights are not eligible for earning Asia Miles. These include, without limitation, staff travel, industry/agency discounts, award travel, prize, donation, group and other special discounted tickets, free tickets, chartered flights and certain codeshare flights. Fares and flights that are eligible for earning Asia Miles are determined by AML, Cathay Pacific and Airline Partners (if applicable) and may be changed without notice to Members.
  5. For fares and flights that are eligible for earning Asia Miles, Asia Miles may only be earned on the actual fare and fare class paid for by the Member, including any paid upgrade or voluntary downgrades of cabin class. Asia Miles may not be earned on any complementary upgrades, upgrades made through the redemption of Asia Miles, involuntary downgrades, or refunded fares. 
  6. If a Member's air travel is disrupted due to reasons beyond the control of CPA or an Airline Partner (including without limitation, poor weather conditions, acts of God, technical malfunctions or difficulties of the aircraft, labour stoppage or shortage, strikes, war, pandemic, change in applicable law or regulation) and the Member is placed on other airline flights for the disrupted segment(s), Asia Miles and Status Points will only be credited to the Member based on the original itinerary that was booked by the Member. In such circumstances, the Member will need to provide supporting documentation to claim the Asia Miles.
  1. The applicable earning propositions, eligibility, and requirements for earning Asia Miles with each  non-airline Partner Asia Milesare set out on  the Website and the Cathay App, as may be amended by AML from time to time. Non-airline Partners may apply additional terms and conditions in respect of the availability and eligibility of earning Asia Miles.
  2. Hotel stays: Members may earn Asia Miles for each qualifying hotel stay at participating hotel Partners. A hotel stay is defined as any number of consecutive nights at a hotel. Qualifying stays refer to stays at published, rack, corporate or company rates, and not stays at special, group or discount rates. Members may be required to enrol in the applicable loyalty programme of certain hotel Partners to be eligible to earn Asia Miles. For further information, please visit the Website or the Cathay App.
  3. Car rentals: Members may earn Asia Miles for each qualifying car rental with participating car rental Partners. Car rentals booked at travel industry or employee rental rates do not qualify. Car rentals may need to be made in conjunction with qualified air travel to qualify. For further information, please visit the Website or the Cathay App.
  1. All Asia Miles required for redeeming Flight Awards must be in a Member’s Membership account at the time of making the redemption. Pooling of Asia Miles in different Member’s Membership accounts is not permitted.
  2. Redeeming Asia Miles for Flight Awards is subject to capacity control, which may limit the number of seats available for Flight Awards. Members acknowledge that CPA and its Partners reserve the right to limit the number of seats made available for Flight Awards at their absolute discretion.
  3. For each Membership account, a maximum of 10 waitlist bookings for Upgrade Awards and Companion Awards may be made at any point in time.  Once the maximum number of waitlist bookings has been reached, the Member must cancel a waitlist booking before a new waitlist booking can be made.
  4. The issuance of tickets for Flight Awards is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges, and any other fees charged by any authorised entity. The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Flight Awards. The actual required Miles and government and airport taxes and fees plus all carrier-imposed surcharges for all passengers will be advised at the time of booking. 
  5. For the one-way Flight Award (except oneworld Multi-carrier Awards  and except HK Express), a maximum of 2 sectors are allowed, with only 1 transfer provided the transfer is no longer than 24 hours. If the first sector origin airport and the last sector destination airport are located in different cities, but all sectors fall within the same country/region, this itinerary is still treated as a one-way Flight Award. On the other hand, if the first sector origin airport and the last sector destination airport are located in different cities but within the same country/region but where the first sector destination airport is located in a different country/region, this itinerary is not treated as a one-way Flight Award For example, JFK-DFW-LAX can be treated as one-way while JFK-LHR-IAD cannot be treated as one-way.
  6. For the round-trip Flight Award (except the oneworld Multi-carrier Awards and HK Express), a maximum of 4 sectors are allowed with 1 stopover. A maximum of 2 sectors only is allowed in each direction, inbound and outbound.

    A maximum of 1 open jaw is allowed either at the point of origin or at the turnaround point in a round-trip Flight Award. 
    a. An open jaw at the point of origin (for an itinerary with international flights only) can only be made between different cities of a country/region.
    b. An open jaw at the turnaround point can be made between different cities, no matter whether they are in the same country/region.
    c. Travelling into and out of different airports within the same city is not considered as an open jaw. 

    For the round-trip Flight Award without an open jaw, it can contain Maximum 1 stopover plus maximum 2 transfers
    For the round-trip Flight Award with an open jaw at the turnaround point, it can contain 1 open jaw plus maximum 2 transfers
    For the round-trip Flight Award with an open jaw at the point of origin, it can contain 1 open jaw plus maximum 1 stopover plus maximum 2 transfers  
  7. The turnaround point of a round-trip Flight Award (except the oneworld Multi-carrier Awards and HK Express) is determined by the following rules:
    a. In a 2-sector itinerary, the first sector destination point must be the stopover point and the turnaround point (an open jaw at the turnaround point is permitted)*; or *for example, in the itinerary of HKG-TPE(open jaw & turnaround point) KHH-HKG.
    b. In a 3-sector itinerary, if an open jaw is not at the point of origin, the open jaw should be the turnaround point; or for example, in the itinerary of HKG-TPE-NRT(open jaw & turnaround point)KIX-HKG.
    c. In a 3-sector itinerary, if there is a transfer but no open jaw involved, the only stopover point must be the turnaround point; or
    d. In a 4-sector itinerary, the second sector destination point must be the stopover point and turnaround point (an open jaw at the turnaround point is permitted).
    e. A transfer point must not become a turnaround point of a round-trip itinerary.
    f. A turnaround point must also be the stopover point.
  8. For the round-trip Flight Award, outbound and inbound flights must be booked at the same time.
  9. There are two levels (Long - Type 1 and Long - Type 2) of mileage requirements for all long-haul Flight Awards (except the oneworld Multi-carrier Awards). Long - Type 1 applies when the mileage distance of either inbound or outbound itinerary falls between 5,001 and 7,500 miles and none of its origin, destination or turnaround points include a city in the Americas. If a city in the Americas is just acting as a transfer point or stopover (not an origin, destination or turnaround point), Long - Type 1 still applies. Long - Type 2 applies when the mileage distance of either inbound or outbound itinerary falls between 5,001 and 7,500 miles and the origin, destination or turnaround point includes any city in the Americas.
  10. Not all Flight Awards are available through all Airline Partners. Members should refer to the 'Pay with miles only' section of the Flight Awards Website for details. Flight Awards and participating Airline Partners may be subject to change or withdrawal.
  11. Certain sectors and destinations for each Airline Partner may not be eligible for Flight Award redemption.
  12. Codeshare flights are not eligible for Flight Awards.
  13. Only leisure air travel is eligible for Flight Awards. Redemption of Flight Awards for business travel is not permitted. Members must indicate whether the air travel is for leisure or for business when making a redemption for Flight Awards.
  14. Tickets for Flight Awards will be issued after the reservation is confirmed. Flight Awards are not permitted for open-dated tickets.
  15. Tickets for Flight Awards will be issued automatically and before the ticketing deadline as determined by CPA and Airline Partners, once all the required information has been provided. It should also be noted that:
    a. All required information must be provided at the time of booking.
    b. Flight Awards tickets will not be issued for waitlisted flights.
  16. All Flight Award tickets are valid for 12 months from the date of issue, unless otherwise specified.
  17. Inbound/Outbound distance zone is based on the one-way distance between the origin airport and destination airport. If connecting sectors are involved, the sector distances should be added together to determine the total one-way distance and the applicable distance zone. Distance zones are applicable to all Flight Award types except the oneworld Multi-carrier Awards and HK Express.
  18. Tickets for Flight Awards rebooking (except for HK Express):
    a. Are available for changes of confirmed flight date or flight number, with the same itinerary, same airline, same cabin class and same ticket expiry date.
    b. Fees will apply when one confirmed flight date/number is changed to another confirmed flight date/number.
    c. Are available online at the Website and offline at the Customer Care Team for confirmed Cathay Pacific flights.
    d. Other service fees may apply. Such fees may be changed by AML from time to time. Please refer to the  Optional Services and Fees Page for details. 
  19. Tickets for Flight Awards may be re-issued (except for HK Express):
    a. Only for travel by the same person.
    b. Provided the ticket is totally unused.
    c. Subject to additional Asia Miles being required if the new journey belongs to a higher distance zone.
    d. Subject to having the same expiry date as the original ticket and for use on the same combination of airlines.
    e. Fees will apply for re-issuing tickets.
    f. Other service fees may apply. Such fees may be changed by AML from time to time. Please refer to the  Optional Services and Fees Page for details.
  20. Once tickets for Flight Awards are issued, they are non-transferrable but refundable (except for HK Express):
    a. Provided the ticket is totally unused.
    b. If the refund is requested before ticket expiry date.
    c. Service fees may apply.  Such fees may be changed by AML from time to time. Please refer to the  Optional Services and Fees Page for details.
  21. Use of Flight Awards is subject to the operating airline's conditions of carriage and other conditions as specified by the operating airline.
  22. From time to time, we may offer special promotional rates for award bookings. Such bookings will be subject to the terms and conditions published with each offer, which take precedence over these Terms and Conditions.
  1. Members can book their desired Flight Award online on the Website(except for HK Express) or offline by contacting the Customer Care Team.
  2. The following are Flight Awards bookable online on the Flight Awards Page:
    a. Standard Awards
    b. Upgrade Awards
    c. Companion Ticket Awards
    d. Certain Airline Partner Awards
    e. Discounted and chartered flight Awards
  3. Members or authorised parties making redemption requests through the Customer Care will be required to answer a series of security questions for identity verification and authorisation purposes before a redemption request can be processed. Redemption requests will only be processed where Members or authorised parties are able to answer these questions. Any transaction undertaken by an authorized party is deemed to be made by the Member. 
  4. The appropriate number of Asia Miles will be deducted from a Member's account at the time of ticket issuance.
  5. Members should immediately report any suspected unauthorised Award claims. AML will decide at its discretion what action, if any, will be taken. AML may refuse to compensate Members with Asia Miles for any unauthorised redemption, should a Member contribute to an unauthorised redemption in any way, by negligence or otherwise, including the disclosure of a Member's password.
  6. Other conditions apply to the issuance of Companion Ticket and Upgrade Awards.
  1. Standard Awards are available on CPA flights and Partner Airlines..
  2. Standard Award is available on all hauls.
  3. Standard Award allows mixed cabin redemption. The mileage requirement calculation is based on the haul of each inbound and outbound direction and the prorated ratio derived from Great Circle Distance for each sector. The mileage sum is rounded down to the nearest hundred.
  4. Mixed cabin redemptions for Standard Award is only available for redemption by contacting the Customer Care Team.
  5. Standard Awards allow single-carrier or mixed-carrier redemption. Single-carrier redemption on Standard Awards is available on all Airline Partners (except for HK Express). For mixed-carrier redemption on Standard Awards, a maximum of two carriers is allowed, which must include Cathay Pacific, subject to airline partnership agreement.
  6. For mixed-carrier award redemption on itineraries with outbound one-way routes and inbound one-way routes on different Airline Partner, the Asia Miles requirement is calculated based on the sum of the mileage requirement for each outbound and inbound direction based on the award chart applicable to each Airline Partner.
  7. Redemptions on multi-destination itineraries where an intermediate destination is further away from the ultimate destination is not allowed.
  8. Flight Awards are opened for booking according to the type of Flight Award.
    a. Standard Award on Cathay Pacific can be made up to 360 days prior to departure.
    b. For Standard Award on Partner airlines other than Cathay Pacific, the advance booking start date is subject to individual Partner airlines’ rules.
  9. For mileage requirements for Standard Award on Cathay Pacific, please refer to the Award charts published on the Flight Awards Page. For Standard Awards on other online redemption Partner airlines, please refer to mileage requirements quoted at the online redemption booking platform. For Standard Awards on Partner airlines without the online redemption capability, please refer to the redemption award calculator at the Flight Awards Page  for  Miles requirement quotations.
  10. Standard Award (Cathay Pacific only) allow advance seat reservation for Premium Economy Class or above cabins.
  11. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.
  1. Companion Ticket Awards are only available for flights marketed and operated by Cathay Pacific.
  2. If Members purchase a First or Business Class ticket for travel, they can also redeem a Companion Ticket. The companion must travel on the same flight, date and class of service. Companion Tickets are only available on round-trip flights.
  3. Companion Ticket Awards are valid in eligible fare classes:
    • F, A (First Class)
    • J, C, D, I (Business Class)
  4. Companion Ticket Awards are available for mixed-carrier bookings for the sectors booked on flights marketed and operated by CPA.
  5. Bookings for Companion Ticket Awards can be made up to 360 days prior to departure.
  6. The companion passenger need not be a Nominee in the Member’s redemption group.
  7. A Member can redeem one Companion Ticket for every purchased ticket that is printed with the Member's name.
  8. When making a claim for a Companion Ticket, the Member must provide all his/her travel details and ticket details of the fare paying ticket to AML.
  9. Redemption tickets, prizes, group, industry/agency discounts or other discounted or free tickets cannot be used to qualify for redemption of a Companion Ticket.
  10. Any restrictions and rules that apply to the purchased ticket will also apply to the Companion Ticket.
  11. Companion Tickets may be cancelled, and the Asia Miles used to redeem the Companion Ticket will be refunded back to the Member making the redemption. A service fee will apply for cancellations and refunds. Such fee may be changed by AML from time to time. If the purchased ticket is cancelled, the Companion Ticket will also be cancelled and the Asia Miles used to redeem the Companion Ticket will be refunded back to the Member making the redemption. 
  12. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.
  1. Upgrade Award, Airport Upgrade Awards and Inflight Upgrade Awards are only available for flights marketed and operated by Cathay Pacific.
  2. Upgrade Awards may be redeemed online at the Flight Awards Page or contacting the Customer Care Team.  Inflight Upgrade Awards only can be redeemed inflight by contacting our crew members.
  3. Meals for Airport Upgrade Awards may not be the meals for the upgraded class.
  4. Each upgrade, Airport Upgrade Award or Inflight Upgrade Awards is limited to one CPA ticket and its ticket number should begin with ‘160’ only.
  5. The mileage requirement quoted is based on one-way only.
  6. Upgrade and Airport Upgrade Awards are valid in eligible fare classes or fare types:
    • J, C, D, P, I (Business Class) for upgrades to First Class
    • W, R (Premium Economy Class) for upgrades to Business Class
    • Economy (Essential, Flex), or Y, B, H, K, M, L, V (Economy Class) for upgrades to Premium Economy Class (for flights with Premium Economy Class)
    • Economy (Essential, Flex), or Y, B, H, K, M, L, V (Economy Class) for upgrades to Business Class (for flights without Premium Economy Class only)
    • The Economy Light fare tickets are not eligible for Upgrade Awards
  7. Upgrade Awards can be booked up to 360 days prior to departure. Airport Upgrade Awards can only be booked during check-in at airport.  Inflight Upgrade Awards can only be arranged inflight.
  8. Members can redeem Asia Miles for an upgrade to the next class of travel from the originally purchased ticket in an eligible fare class (please refer to the Awards charts on the Flight Awards Page). Upgrade Awards, Airport Upgrade Awards and Inflight Upgrade Awards are subject to availability at the time of Upgrade Award reservation or at the time of making the request for the Airport Upgrade Award or Inflight Upgrade Award (as applicable).
  9. Upgrade Awards, Airport Upgrade Awards and Inflight Upgrade Awards are not available on mixed-class and mixed-carrier bookings.
  10. To confirm the Upgrade Award, Airport Upgrade Award or Inflight Upgrade Awards booking, Members must have a confirmed seat and ticket issued in an eligible fare class in the lower class of travel on the same flight.
  11. Asia Miles for upgraded travel will be rewarded based on the original class of service purchased and in accordance with these Terms and Conditions.
  12. Redemption tickets, prizes, group, industry/agency discounts or other discounted or free tickets cannot be used to obtain Upgrade Awards, Airport Upgrade Awards or Inflight Upgrade Awards.
  13. Fares for infants below two years of age that do not occupy a seat are not eligible for an upgrade. Members must purchase a child fare for infants if they wish to request an Upgrade, Airport Upgrade Award or Inflight Upgrade Awards.
  14. For Cathay Pacific flights without Premium Economy Class, upgrading from Economy to Business Class is allowed.
  15. Members can redeem Upgrade or Airport Upgrade Awards for their Redemption Group Nominees.
  16. The Redemption Group Nominee is not required to travel with the Member if they arrange an Upgrade Award in advance. However, for Airport Upgrade Awards, the Redemption Group Nominee must travel with the Member on the same flight.
  17. Airport Upgrade Awards for Redemption Group Nominees will not be accepted if their names have not been registered in advance. Please allow at least 24 hours for the names to be updated.
  18. Each Member may only request Inflight Upgrade Awards for himself/herself.  He/She may not request Inflight Upgrade Awards for any other person, including any Nominee under the Member’s Redemption Group.
  19. Names of Redemption Group Nominees that appear in reservations must exactly match the names registered with the Cathay Membership Programme.
  20. Upgrade, Airport Upgrade Awards and Inflight Upgrade Awards cannot be used in conjunction with any bookings that have already been subject to an upgrade or any other promotional offers.
  21. Airport Upgrade Awards are not applicable to any onward connecting flights, only the first flight from the departure port.
  22. The restrictions and rules that apply to the purchased tickets may apply to the Upgrade Award, Airport Upgrade Award or Inflight Upgrade Awards ticket.
  23. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply..
  24. Upgrade Awards and Airport Upgrade Awards may be cancelled, and the Asia Miles used to redeem the Upgrade Award or Airport Upgrade Award will be refunded. Service fees will apply and such fees may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fee.
  25. Members may be required to provide a credit card at the time of requesting an Inflight Upgrade Award. The required number of Asia Miles for the Inflight Upgrade Award will be deducted from the Member’s account within 28 days and sufficient Asia Miles must be maintained in the Member’s account until the deduction of Miles is completed.  If there is insufficient Miles in the Member’s account for deduction for the Inflight Upgrade Award, the Member’s credit card will be charged at a rate notified to the Member at the time of making the Inflight Upgrade Award request.
  26. All Asia Miles required for the Upgrade, Airport Upgrade Awards or Inflight Upgrade Awards must be earned by the same Member under the same account. Pooling of Miles among more than one Member is not permitted.
  27. The original ticket will not be reissued after redemption of Inflight Upgrade Awards.
  28. Inflight Upgrade Awards are non-refundable and non-transferrable.
  1. A oneworld Multi-carrier Award is applicable for:
    a. two oneworld Alliance airlines, when Cathay Pacific is not one of your selected carriers; or
    b. three or more oneworld Alliance airlines, when Cathay Pacific is one of your selected carriers.
  2. The maximum distance range is up to 50,000 miles.
  3. To redeem a oneworld Multi-carrier Award, the total Asia Miles required to determine the award zone is the sum of the sector distance (between the origin airports and destination airports) of all sectors in the itinerary. The Member or Nominee can make a maximum of five stopovers. In addition, two transfers and two open-jaws are permitted.
  4. For multiple-sector Flight Awards, the Asia Miles required to redeem such Flight Award are those of the highest class booked in any single itinerary.
  5. An oneworld Multi-carrier Award does not offer travelling on Premium Economy Class.
  1. Members and principal holders of a Cathay Pacific co-branded credit card or the Cathay Membership Programme co-branded credit card can enjoy three days or two days priority redemption for selected discounted Flight Awards online from time to time:
    • Three-day priority applies to Silver and above Members who have a Cathay Pacific co-branded credit card (not applicable to the RBC Cathay Pacific Visa Platinum card).
    • Two-day priority applies to all other Members, and principal holders of a Cathay Pacific co-branded credit card (not applicable to the RBC Cathay Pacific Visa Platinum card) or the Cathay Membership Programme co-branded credit card.
  2. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.
  1. Passengers need to fulfil exit-row safety criteria and comply with the terms and conditions for Extra-legroom Seats on the Website.
  2. Extra-legroom seats are assigned to eligible persons on a first come, first served basis on flights marketed and operated by CPA.
  3. Extra-legroom seat assignments are made separately and independently for each flight.
  4. Only a ticket that has been issued with a ticket number is eligible for extra-legroom seat redemption.
  5. Cathay Pacific has the sole discretion, at check-in or boarding, to determine whether a passenger meets the requirements for an extra-legroom seat. If a passenger does not fulfil the necessary safety requirements, Cathay Pacific may re-assign them to a regular Economy seat before or during the journey, without refunding the Miles used for the extra-legroom seat redemption.
  6. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.
  1. Award zones are based on the one-way distance per flight sector basis.
  2. Extra baggage redemption is available on a per flight sector basis on all Cathay Pacific marketed and operated flights, unless otherwise stated, and is subject to availability and loading.
  3. Extra baggage redemption is not available on joint venture and code-share flights.
  4. The same redemption rate applies for all classes of travel and for all Members, unless otherwise stated.
  5. Extra baggage redemption is only available on journeys when the first sector is a Cathay Pacific flight.
  6. Extra baggage redemption are valid for one month from the date of claim, but only for travel on the original itinerary.
  7. Extra baggage redemption is not eligible for passengers who are holding the following ticket type:
    • Infant ticket (who does not occupy any seat)
    • Ticket for an extra seat
    • On hold booking
  8. Asia Miles used to redeem extra baggage redemption will not be refunded.
  9. Extra baggage redemption cannot be transferred.
  10. Members holding tickets issued by Cathay Pacific (ticket number beginning with 160) may contact our Customer Care at least 24 hours before flight departure to redeem extra baggage allowance. Members must quote their booking reference number(s) when claiming their extra baggage redemption, maximum 50kg of baggage (for all journeys under weight system) or 3 pieces of baggage (for journeys that under piece system) per flight sector.
  11. If the aircraft load permits, Members may also present their Membership Card at all Cathay Pacific check-in counters worldwide upon departure to redeem instant extra baggage allowance.
  12. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.
  1. To redeem lounge passes, eligible Members must submit a request on the Website at least 3 weeks prior to flight departure and have the required number of Asia Miles in their Membership account to make the redemption at the time of making the request. If the redemption request is accepted, AML will send you a lounge pass redemption letter. You must present this lounge pass redemption letter to the lounge desk to access the lounge. 
  2. Members who are eligible for lounge pass redemption are Silver, Gold, and Diamond Status Members and eligible co-brand card cardholders who are Members. 
  3. Silver, Gold, and Diamond Members may also make a lounge pass redemption request at the lounge desk. Acceptance of the redemption request is subject to availability and AML is not obliged to accept such request.  Eligible co-brand card cardholders may not make lounge pass redemption requests at the lounge desk. 
  4. The Asia Miles required to make the redemption will be deducted from the Member’s account at the time the Member makes the redemption request. 
  5. Please refer to the Website for the number of Asia Miles required to redeem the CPA Business Class Lounge pass and CPA First Class Lounge pass, which may be subject to change from time to time.  
  6. Silver, Gold and Diamond Status Members may redeem lounge passes for all CPA Business Class Lounges worldwide. Diamond Status Members may redeem CPA First Class Lounge passes. 
  7. Eligible Members may use Asia Miles to redeem lounge passes for their companions, friends or family members, who are not required to be such eligible Member’s Redemption Group Nominees. 
  8. Lounge pass redemptions may not be cancelled. AML will not refund any Asia Miles that have been deducted for lounge pass redemptions. 
  9. Please refer to the Website for more information about the CPA Business Class Lounge and CPA First Class Lounge. 
  10. The ‘Flight Awards Redemption – General Conditions’ section and ‘Redeeming Flight Awards’ section of these Terms and Conditions apply.
  1. Hotel, Car Rental and Experience Awards are arranged by Asia Miles Travel Services Limited (Licence No.353953).
  2. To view the full terms & conditions of Asia Miles Travel Services Limited, please click here.
  1. The Cathay Shop enables Members to redeem and earn Asia Miles for eligible Lifestyle Awards on the Cathay Shop. By using the Cathay Shop, the Member indicates their agreement to these Terms and Conditions.
  2. All Asia Miles required for Lifestyle Award redemption must be in the Member’s account at the time of redemption.
  3. Redemption requests must be made online by a Member through the Cathay Shop. Redemption requests from parties other than the Member, including Nominees, will not be processed.
  1. AML shall make all reasonable efforts to ensure the pricing and Lifestyle Award information on the Cathay Shop is correct. However to the maximum extent permitted by law, AML and CPA does not accept any liability if such information and any other content on the Lifestyle Platform are not complete, correct, accurate or error-free.
  2. All Lifestyle Awards are subject to availability and AML may, at any time and without advance notice, withdraw, limit, modify, cancel or increase the availability of such awards or to adjust the Asia Miles required for redemption.
  3. Lifestyle Awards are subject to terms and conditions of the respective Partner and AML, which may be subject to change without prior notice. In case of any dispute, the decision of AML and Partner is final.
  4. AML may provide external links (such as product videos) on the redemption platform. These links are beyond the control of AML and CPA and AML and CPA do not make any warranties nor accepts any liability in relation to materials and content contained on external sites.
  5. Alcoholic beverages may only be redeemed by Members 18 years or over and by redeeming alcoholic beverages, you must confirm that you are 18 years old or above.  A person that is at least 18 years old must be present to take delivery of the alcoholic beverage(s) and identity and age verification must be provided at the time of delivery, otherwise delivery will be withdrawn and attempted at another time to be agreed between AML and the Member. Please note any re-delivery may incur additional postage or handling fees which shall be payable by the Member. 
  6. Member represents and warrants that the redemption item(s) are for its own personal use only and not for re-sale purpose.
  7. The Miles Plus Cash payment option is available for certain Lifestyle Awards and is subject to section, 'Miles Plus Cash' in these Terms and Conditions.
  8. Tactical promotions and promo code may be available for use with certain Lifestyle Awards during the promotion period and is subject to the Terms and Conditions set out in the specific promotion.
  9. The Cathay Membership Programme Co-branded credit card Dining Awards Discount Redemption offer is only applicable to principal cardholders of certain  Cathay Membership Programme Co-branded credit cards determined by AML and subject to the section, 'Cathay Membership Programme Co-branded credit card Redemption Privileges' in these Terms and Conditions. Please refer to the Credit Card Page for the list of Cathay Membership Programme Co-branded credit cards that the Dining Awards Discount Redemption applies to. 
  10. If certain redemption details need to be confirmed with AML or respective Partners this should be done by the specified deadline, otherwise the Award will become invalid.
  11. As applicable, Members may be required to first contact the relevant Partner to reserve a Lifestyle Award, prior to making the Lifestyle Award request, including without limitation where the Lifestyle Award is an experience which requires the Member to check if his/her preferred time or date is available. "No-show" and cancellation policies may apply.
  12. Lifestyle Awards cannot be exchanged for other Awards or cash.
  13. Lifestyle Awards redeemed using Asia Miles are not eligible to earn Asia Miles.
  14. Lifestyle Awards may carry different validity periods, subject to individual Partner offers. The validity periods are based on Hong Kong time, unless expressly specific otherwise. Some Partners may impose blackout periods for when Lifestyle Awards may be used.  Lifestyle Awards will become invalid if not used within the validity period.
  15. Members are responsible for and are required to pay all customs charges, postal clearance fees, import duties and taxes (including all associated handling and administrative fees charged by local customs or delivery service providers) where applicable at the destination. All fees are subject to change without prior notice. AML shall be deemed to have discharged its delivery obligations once the redeemed Lifestyle Award has been sent to the delivery service provider for dispatch.
  16. Members are not entitled to a tax invoice, receipt or tax deduction for redeeming Mileage Credit for a Charity Award.
  1. Members are responsible for ensuring the correct delivery address is provided in English (and, if applicable, in local language for certain locations) during the check-out process. If an address is provided in both English and local language, Members are responsible for ensuring that the address in both languages are the same. If a wrong address is provided, any re-delivery of the order to the correct address shall be at the Member’s sole expense, and AML, CPA and/or the Partner shall not be liable for any losses in connection with the Member providing the wrong address or from providing different addresses in English and local language.
  2. If a Member orders multiple Lifestyle Awards at the same time, each Lifestyle Award may be delivered separately and on different dates.
  3. In all circumstances, it is the Member’s responsibility to contact AML if a Lifestyle Award does not arrive by the estimated delivery date. Members are required to contact AML in writing within sixty (60) days of the date of redemption and AML will investigate the order and offer assistance. After the sixty (60) days have elapsed, Member will no longer be able to place a claim for a lost Lifestyle Award.
  4. AML and CPA shall not be responsible for any loss or damage associated with late-delivery or non-delivery of a Lifestyle Award.

Lifestyle Awards delivery service details:

  1. For redemptions that involve physical delivery service:
    a. An order confirmation email will be sent to the Member's registered email address.
    b. The relevant Partner will make delivery arrangements directly with the Member or the recipient, as applicable.
    c. Member must ensure that the recipient is present at the agreed delivery date and time with the delivery partner. Please note any re-delivery may incur additional postage or handling fees which shall be payable by the Member.
    d. The delivery lead-time is subject to each product. The "expected delivery time" is mentioned in "product description" on the product page. The actual delivery time taken will depend on the postal service and delivery location.
  2. For redemptions delivered via e-mail (the Cathay Membership Programme’ e-voucher):
    a. An order confirmation email will be sent to the Member's registered email address.
    b. Member will receive an e-voucher which will contain a QR code, bar code, URL hyperlink, passcode or such other code and an Award reference number.
    c. For certain Awards, the Member or the recipient is required to show the e-voucher to the Partner when collecting the Award and the information on the e-voucher will be processed by the Partner for verification purposes. The Member’s Membership Card (either physical, if applicable, or digital) or Membership number must be presented to the Partner at the time of collection. If the recipient is not the Member, the recipient must show a photocopy of the Member's Membership Card, together with the e-voucher at the time of collection.
    d. For other forms of Awards, the Member or recipient is required to visit a dedicated URL hyperlink or the Partner’s website and follow the instruction on the e-voucher to complete the redemption process. For Charity Awards, the e-voucher serves as an acknowledgement of your redemption.
    e. Normal delivery of the e-voucher and/or the Award activation lead-time may take up to five (5) working days.
  3. For redemptions delivered via e-mail (Partner’s e-mail, e-gift card, etc.):
    a. An order confirmation email will be sent to the Member's registered email address.
    b. Member will receive an e-mail from the Partner which will contain QR code, bar code, URL hyperlink, passcode or such other code.
    c. For certain Awards, the Member or the recipient is required to show the e-voucher to the Partner when collecting the Award and the information on the e-voucher will be processed by the Partner for verification purposes. The Member’s Membership Card (either physical, if applicable, or digital) or Membership number must be presented to the Partner at the time of collection. If the recipient is not the Member, the recipient must show a photocopy of the Member's Membership Card, together with the e-voucher at the time of collection.
    d. For other forms of Award, the Member or the recipient is required to visit a dedicated URL hyperlink / Partner’s website and follow the instruction on the e-voucher to complete the redemption process.
    e. Normal delivery of the email and/or the Award activation lead-time may take up to five (5) working days.
  4. For redemptions that involve physical redemption letter:
    a. An order confirmation email will be sent to the Member's registered email address.
    b. The physical redemption letter will be mailed out to Member’s designated address within the delivery period specified in (5) below.
    c. If the redemption letter is lost or damaged, Members may request to reprint the redemption letter for a service fee of USD50 or 5,000 Asia Miles. Such fee may be changed by AML from time to time.
    d. The original copy of the redemption letter and the Cathay Membership Programme Membership Card (either physical, if applicable, or digital) or Membership number must be presented to the Partner at the time of collection or use of a Lifestyle Award. If the recipient is not the Member, the recipient must provide the original redemption letter and a photocopy of the Member's Membership Card to the Partner at the time of redemption, unless otherwise specified in the redemption letter.
    e. Normal mailing lead-time of redemption letters with mailing addresses in Hong Kong is approximately ten (10) working days, and up to three (3) weeks for mailing addresses outside of Hong Kong. However, the actual delivery time taken will depend on the postal service and delivery location.
  1. Once the Lifestyle Award redemption has been placed, the redemption will be considered final and cannot be amended or cancelled by the Member and, subject to clause 4.4 below, the deduction of Asia Miles from the Member’s account will be non-reversible and non-refundable.
  2. Unless Member notifies AML/Partner in writing within thirty (30) days from receipt of the Lifestyle Award, the Lifestyle Award shall be deemed to have been accepted by the Member as being in good condition.
  3. Upon receipt of the Lifestyle Award, if the Lifestyle Award is faulty or different in specifications from Member’s original order, Member should contact Partner or our Customer Care in writing within thirty (30) days from receipt of the Lifestyle Award and if the Lifestyle Award is faulty or different in specifications from Member’s original order, AML or Partner will, at its discretion, arrange for repair, replacement or refund.
  4. If AML cancels an order, the Member will be informed and be offered a refund for that order. AML may offer Member a substitute Lifestyle Award of equal value instead of offering a refund of Mileage Credit. Member may decline the replacement Lifestyle Award and all Asia Miles earnt (if applicable) shall be cancelled.
  1. To the extent permitted by applicable law, AML and CPA excludes all liability in respect of (i) the quality, merchantability or fitness for purpose of any product-related Lifestyle Award; (ii) the quality of any service-related Lifestyle Award. In particular, AML and CPA does not warrant that any service-related Award will be provided with reasonable care and skill.
  2. AML and CPA are not responsible or liable in any way for any warranty provided with a redeemed Lifestyle Award. Members are advised to contact Partners or suppliers directly should there be any query or dispute concerning the product warranty and maintenance. Prior to redemption, Member should take note of product warranty (if available), warranty period and warranty available region/country. Members are responsible for the shipping cost of Award to the Partner/manufacturer location for service.
  3. In the case of any dispute relating to Lifestyle Awards and provided the Member notified AML of such dispute within thirty (30) days of receipt of the Award, without prejudice to  the 'Exclusion and Limitation of Liability' section, the sole liability of AML and/or CPA in respect of any defect in or failure of any product- or service-related Lifestyle Award or for any loss, injury or damage attributable, directly or indirectly, is limited to making good the defect or failure by (at AML's discretion) replacing the product, procuring the performance of the service or crediting the Member with redeemed Asia Miles.
  1. Applicable conditions
    • Members who purchase regulated electrical appliances, including air conditioners, washing machines and refrigerators, as specified in the Hong Kong Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of regulated electrical appliances as stated in Note 1 below).
  2. Location
    • Any premises in Hong Kong.
  3. When to make a request
    • At the time of redemption, Member may accept or reject the free statutory removal service.
    • If Member changes his or her mind, Member may decline or request the free statutory removal service by contacting the Product/Delivery Partner (contact details can be found under Member’s Lifestyle Award Order Details page) within 3 days of redemption.
  4. Timing of the removal service
    • Under normal circumstances, 3 working days are required for arranging the removal service. The old items at member’s designated locations will be removed on the date specified by the member. No removal service is available on Sundays and public holidays.
  5. Remarks
    • The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Members can confirm details with Product/Delivery Partner.
    • The old items will not be returned once collected.
    • The old items must stand-alone and be freed from other connections or obstacles.
    • If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff have the right not to remove such items, and there will be no additional free removal service for the Member.
    • Member shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place.
    • In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
    • AML/CPA/Partner/Delivery Partner shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
    • In case of any disputes, the decision of AML shall be final.

Note 1:

Air conditioners Including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP)
Washing machines With a rated washing capacity not exceeding 10 kg
Refrigerators With a total storage volume not exceeding 500 liters
Televisions The size of its display screen not exceeding 100 inches (measured diagonally)
Computers Generally including personal computer, desktop computer, tablet computer, laptop computer and notebook computer
Printers Not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner is nevertheless regarded as a printer
Scanners Not exceeding 30 kg
Monitors Not having the function of storing electronic data or computing, the size of the display screen is not smaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally).

Note 2:  
The product set out in Note 1 above are under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposed a recycling levy on the product as follow:

Air conditioners $125 per item
Washing machines $125 per item
Refrigerators $165 per item
Televisions $165 per item
Computers $15 per item
Printers $15 per item
Scanners $15 per item
Monitors $45 per item
  1. The purchase of goods and services on Online Shopping Partners is subject to the following terms and conditions and goods and services purchased from iShop may be subject to further terms and conditions of the applicable merchant providing such goods and services. 
  2. Online Shopping Partners is operated by ValueDynamx Limited ("ValueDynamx"), a third party service provider. These terms and conditions are for the benefit of and are separately enforceable by each of AML and  ValueDynamx . ValueDynamx may at any time, publish and enforce any additional terms and conditions they feel necessary in relation to the operation of Online Shopping Partners.
  3. AML  is not responsible for the content of Online Shopping Partners, the products and services offered on Online Shopping Partners, or the content or availability of any third party websites that link from Online Shopping Partners, including the websites of merchants.
  4. In order to earn Asia Miles, you must be a Cathay Membership Programme Member, and be logged on with your Membership account to Online Shopping Partners to access the merchants’ websites via links on Online Shopping Partners. You cannot earn Asia Miles for purchases that you make prior to logging onto Online Shopping Partners.
  5. Asia Miles can only be earned by purchasing goods and services from merchants at Online Shopping Partners from the date that the merchant becomes available on Online Shopping Partners.
  6. Asia Miles cannot be redeemed for the purchase of goods and services through Online Shopping Partners.
  7. Asia Miles cannot be earned from purchases made directly with a merchant. You must log on to Online Shopping Partners through your the Cathay Membership Programme account and visit a merchant’s website through Online Shopping Partners prior to making a purchase.
  8. Pending and approved transactions are the sole responsibility of the merchant from whom a purchase is made. AML does not make any representations or warranties regarding any time frame for the approval of a purchase through Online Shopping Partners. The crediting of Asia Miles varies depending on each merchant. AML does not make any representations or warranties regarding the time frame for crediting Asia Miles. 
  9. Following a purchase, Asia Miles earned will be posted as "Pending", "Approved" or "Cancelled" by the merchant in your Online Shopping Partners transaction history.
  10. Your purchases are tracked and reported back to AML and ValueDynamx by the merchant. AML and/or CPA are not responsible for any errors or delays in reporting transactions.
  11. AML may stipulate the calculation of Asia Miles per dollar spent in relation to activity at Online Shopping Partners.
  12. AML may at any time, vary the method or procedure for the earning and/or calculation of Asia Miles.
  13. If a purchase is cancelled or goods are returned to a merchant before Asia Miles have been credited to you, the pending Asia Miles that would have been earned for the purchase will be cancelled. The Asia Miles, if credited, will then be removed from your Membership account. 
  14. Asia Miles earned through Online Shopping Partners can be cancelled for a number of reasons. Merchants are unable to provide the exact reason for cancellation to AML and ValueDynamx. This non-exhaustive list contains the most common reasons why an Online Shopping Partners transaction may be cancelled.
    a. Member returned the product to the merchant or cancelled their service.
    b. Member’s last click to the merchant’s website didn’t come from Online Shopping Partners.
    c. Member used a promotional discount voucher to make their purchase and that voucher was not found on Online Shopping Partners.
    d. Member used a ‘refer a friend’ or similar type incentive by the merchant.
    e. Member already had items in the merchant’s shopping basket and did not start a fresh session when making their purchase.
    f. Member cleared their cookie/web history before making their purchase or has some kind of pop-up/ad blocking software that can affect tracking.
    g. Member’s new registration with the merchant was not deemed as genuine by the merchant.
    h. Member’s payment failed or didn’t meet the requirements of the merchant’s credit check.
    i. Member completed or modified their purchase by telephoning the merchant.
    j. Member’s purchase did not meet the merchant’s terms and conditions.
  15. Should AML or ValueDynamx suspect fraudulent or suspicious activity in relation to your Membership account, AML may place your account on hold or suspend transactions.
  16. Members that choose to access Online Shopping Partners do so at their own risk. AML is not responsible for any communications from ValueDynamx and/or merchants.
  17. All information and data displayed on Online Shopping Partners by AML, ValueDynamx or merchants is offered for informational purposes only, and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these terms and conditions.
  18. All purchases of goods and services at Online Shopping Partners will be subject to the terms and conditions of the merchant from which they are purchased, including, and not limited to delivery and return policies. If you have any questions or complaints regarding your purchase you must contact the merchant directly.
  19. Representations and warranties, if any, are provided by merchants and not AML. AML accepts no liability for defects in the quality or condition of goods and makes no claims, representations or warranties as to the delivery of goods or services to the extent permitted by law.
  20. Asia Miles may not be accrued on the purchase of gift vouchers or on taxes and/or delivery charges.
  1. 1. A Standard Wellness Journey Participant must:
    (a) be a Member;
    (b) be 18 years of age or above;
    (c) hold a valid Hong Kong ID card;
    (d) be located in Hong Kong; and
    (e) have installed the Cathay App on their Device which is linked to their Membership account.
  2. An Elevated Wellness Journey Participant must:
    (a) be a Member;
    (b) be 18 years of age or above;
    (c) hold a valid Hong Kong ID card;
    (d) be located in Hong Kong;
    (e) have installed the Cathay App on their Device which is linked to their Membership account
    (f) AML has been notified by Cigna that the Member is insured under an Eligible Insurance Product and the Member remains insured under an Eligible Insurance Product at all times.
  3. By registering as a Wellness Journey Participant and by accessing the Wellness Journey on the Cathay App, Wellness Journey Participant acknowledges that they have read and accepted these Wellness Journey terms and conditions (and the Terms and Conditions)..
  4. If AML is notified that a standard Wellness Journey Participant is insured (or is reinstated as an insured) under an Eligible Insurance Product, the standard Wellness Journey Participant will be upgraded to an elevated Wellness Journey Participant within 14 business days after the inception date of the Eligible Insurance Product or the date of reinstatement of the Eligible Insurance Product (as the case may be).
  5. If you are insured under an Eligible Insurance Product but have not registered as a Member and/or as a Wellness Journey Participant and you wish to participate in the Wellness Journey, you must:
    (a) if you are not yet a Member, register to become a Member;
    (b) if/once you are a Member, notify Cigna and/or the Cathay hotline that you are a Member and quote the Eligible Insurance Product number that you are insured under, and upon notification or confirmation by Cigna to AML that you are insured under the applicable Eligible Insurance Product, AML will either:
    (c) if you are not yet a standard Wellness Journey Participant, invite you to participate in the Wellness Journey as an enhanced Wellness Journey Participant; or if you are a Standard Wellness Journey Participant, you will be upgraded to an Elevated Wellness Journey Participant within 14 business days after Cigna’s notification or confirmation to AML.
  6. An Elevated Wellness Journey Participant will be downgraded to a Standard Wellness Journey Participant within 14 business days after Cigna notifies AML that the Member is no longer insured under any Eligible Insurance Product for any reason, including where the Eligible Insurance Product has been cancelled, terminated, lapsed or expired.
  7. Wellness Journey Participants acknowledge and agree that Cigna shall have the final say with regards to whether:
    (a) the purchase of certain insurance policies from Cigna is an Eligible Insurance Product;
    (b) a Member’s status as an insured under an Eligible Insurance Product; and/or
    (c) the Member is no longer insured under an Eligible Insurance Product, and Cigna’s determination with regards to the above matters may impact on a Member’s rights under these Wellness Journey terms and conditions (including any upgrade or downgrade of a Wellness Journey Participant which AML shall have the final say).
  8. Wellness Journey Participants must not:
    (a) Link another person’s Permitted Tracking Device or otherwise sync another person’s activity data to their Cathay Membership Programme account on the Cathay App or otherwise provide false or misleading information in connection with their participation in the Wellness Journey (including in relation to the Completion of Activities); and/or
    (b) commit Misconduct or Fraud or otherwise engage in illegal, dishonest, misleading, deceptive or fraudulent activities in relation to their participation in the Wellness Journey (including in relation to the Completion of Activities).
  9. Wellness Journey Participants should regularly check their Cathay Membership Programme account on the Cathay App and must promptly notify AML of:
    (a) any omissions, incorrect entries or other discrepancies associated with their account or in connection with their participation in the Wellness Journey; and/or
    (b) any unauthorised transactions relating to the Wellness Journey that have been processed using their  Cathay Membership Programme account on the Cathay App.
    (c) A Wellness Journey Participant may cancel their participation in the Wellness Journey at any time by contacting the Cathay hotline.  AML will cancel the Member’s participation in the Wellness Journey within 14 business days of such request.
  10. AML may suspend or terminate a Wellness Journey Participant’s participation in the Wellness Journey without notice and with immediate effect if AML believes that a Wellness Journey Participant has breached any of their obligations set out in clause 8 above and/or fails to comply with these Wellness Journey terms and conditions (including the Terms and Conditions).  Without limiting the foregoing, AML may also suspend or terminate a Wellness Journey Participant’s participation in the Wellness Journey at its sole discretion at any time and without notice.  
  11. Subject to clause 8 of the ‘Earning Asia Miles’ section below, any termination or deactivation of a Wellness Journey Participant’s participation in the Wellness Journey will not impact on any Asia Miles earnt prior to such termination or deactivation.  However, upon termination or deactivation of a Wellness Journey Participant’s participation in the Wellness Journey:
    (a) all personal settings and all information and data gathered in relation to the Wellness Journey on the Cathay App and the Member’s Membership account will be deleted, including all progress made in relation to Activities;
    (b) all Links of Permitted Tracking Devices to a Member’s Membership account on the Cathay App will be terminated and Members should switch off all Links from their Permitted Tracking Devices to their Membership account on the Cathay App; and
    (c) any Asia Miles earnt in connection with Activities will be forfeit and waived (unless such Activities were Completed prior to the date of termination or deactivation).
  1. Completion of certain Activities may entitle Wellness Journey Participants to earn Asia Miles ("Asia Miles Earning Activities") provided the Wellness Journey Participant:
    (a) complies will the terms and conditions applicable to the Asia Miles Earning Activity; and for Device Tracked Activities, logs into and accesses the Wellness Journey on the Cathay App within 7 days of the date of Completing the Asia Miles Earning Activity (inclusive). 
    (b) Asia Miles earned from Completing Asia Miles Earning Activities in accordance with clause 1 of these Wellness Journey terms and conditions above will be credited to Wellness Journey Participant’s Membership account within 14 business days of the date of Completion.
  2. The number of Asia Miles available for the Completion of Asia Miles Earning Activities will be the number communicated by AML on the Cathay App at the time of entry into the Mileage Earning Activity, and the number of Asia Miles available may differ for Standard Wellness Journey Participants and for Elevated Wellness Journey Participants.
  3. Wellness Journey Participants will only be entitled to earn Asia Miles for Completing Asia Miles Earning Activities upon:
    (a) the date of successful registration as a Wellness Journey Participant; and
    (b) in the case of Standard Wellness Journey Participants who are upgraded to Enhanced Wellness Journey Participants, within 14 business days after Cigna’s notification or confirmation to AML pursuant to clause 4 and/or 5 of the ‘Participation in the Wellness Journey’ section.
  4. Members who are not successfully registered as a Wellness Journey Participant (or at any point are no longer registered as Wellness Journey Participants for any reason, including in the case of termination, deactivation or suspension) will not be entitled to earn Asia Miles for Completing Asia Miles Earning Activities.
  5. Additional terms and conditions may apply to Asia Miles Earning Activities on the Wellness Journey, including the earning of Asia Miles from Completing such Asia Miles Earning Activities.
  6. AML may change the number of Asia Miles available for a Asia Miles Earning Activities at any time without notice.  Any change will not affect the Asia Miles earned on Asia Miles Earning Activities Completed prior to the change, unless required to comply with applicable laws, regulations and/or applicable codes of practice as determined by AML in its sole discretion.
  7. Wellness Journey Participants can track Asia Miles earned on the Wellness Journey in the preceding 30 days in their Cathay account on the Cathay App.
  8. AML may impose caps on the number of Asia Miles that can be earned by Completing Asia Miles Earning Activities on the Wellness Journey at any time and without notice.  
  9. AML may at any time cancel, deduct or otherwise reverse Asia Miles credited to a Wellness Journey Participant’s Cathay account or not credit Asia Miles to a Wellness Journey Participant’s Membership account if:
    (a) the Asia Miles have been credited due to any error; and/or
    (b) if AML believes that a Wellness Journey Participant has breached any of their obligations set out in clause 8 of ‘Participation in the Wellness Journey’ section above and/or fails to comply with these Wellness Journey terms and conditions (including the Terms and Conditions).
  10. AML may make the following changes to the Wellness Journey at any time and without notice:
    (a) add insurance products as an Eligible Insurance Product; and/or
    (b) suspend or remove insurance products as an Eligible Insurance Product, and such changes will not impact the Asia Miles earned before such change.
  1. Device Tracked Activities must be tracked using a Permitted Tracking Device and different Permitted Tracking Devices may track different Device Tracked Activities.  Wellness Journey Participants must Link a Permitted Tracking Device to their Cathay account on the Cathay App in order to record their physical activity to fulfil a Device Tracked Activity, and only those Device Tracked Activities that are tracked on the Permitted Tracking Device(s) will be eligible to earn Asia Miles on the Wellness Journey.
  2. AML is not responsible for the Permitted Tracking Devices (including the Linking of the Permitted Tracking Devices to the Cathay App) and/or any other goods, services, content or other resources that are provided in connection with the Permitted Tracking Devices ("Third Party Products or Services"), including the accuracy, reliability, availability, accessibility, effectiveness or correct use by Wellness Journey Participants of the Third Party Products or Services, or any costs or expenses relating to the Third Party Products or Services which shall be the sole responsibility of the Wellness Journey Participant.
  3. Wellness Journey Participants are responsible for reading and agreeing to any terms and conditions that apply to the use of the Third Party Products or Services.
  4. Wellness Journey Participants must ensure that they are using the current version of the Cathay App and Permitted Tracking Devices in order to earn Asia Miles through Completing Asia Miles Earning Activities.
  5. If a Wellness Journey Participant has Linked more than one Permitted Tracking Device to their Membership account on the Cathay App at any given time, the data used to assess progress towards a Device Tracked Activity will be data from the Permitted Tracking Device that measured the highest for that Activity.
  6. AML is not responsible for the Linking of the Permitted Tracking Devices to a Member’s Cathay account on the Cathay App, including any network or connectivity problems, and any failure or delay to Link the Permitted Tracking Devices to a Member’s Cathay account on the Cathay App may result in Wellness Journey Participants failing to Complete Asia Miles Earning Activities and/or otherwise failing to earn Asia Miles for Completing Asia Miles Earning Activities.
  1. The Wellness Journey (including any health, medical, fitness or wellness-related articles or any other content available on the Cathay App or Cathay website) is not intended to be, and shall not be considered in any way to be, medical or health advice.  Members should consult their doctor or health or medical professional before participating in the Wellness Journey, starting any new physical activity (including any Activities as part of the Wellness Journey) or making any changes to their diet, especially if they are pregnant, over 65 years old, or have a pre-existing medical condition or health problem.
  2. If you experience any medical or health issues or emergency, stop participating in the Wellness Journey (including all Activities) and consult with a doctor or health professional.  AML and the CPA Group shall not be responsible for any health or medical-related problems, injuries and/or death that may result from your participation in the Wellness Journey (including any Activities) or from any programs, consultations, products, information or events you learn through the Wellness Journey on the Cathay App.  If you engage in any Activities or any other exercise, fitness or wellness program you receive or learn about through the Wellness Journey, you agree that you do so at your own risk and are voluntarily participating in these activities.
  3. Any health, medical, fitness or wellness-related articles and any other content on the Cathay App or Website are provided by third party content providers and any opinion, advice, statements, services, offers or other information expressed or made available are made by the respective third party content providers and not by AML.  Neither AML nor its third party content providers guarantee or make any representation or warranty of the accuracy, reliability, completeness or usefulness of any content, nor for its merchantability or fitness for any particular purpose.  
  4. The Terms and Conditions shall also apply to these Wellness Journey terms and conditions.  To the extent of any inconsistency, these Wellness Journey terms and conditions shall prevail.
  1. To earn Asia Miles on dining transactions, Members are required to present the following at the time of payment:
    a. the Cathay App for payment when using the Miles Plus Cash payment option; or 
    b. their Membership Card (either physical or digital) or QR code generated by the OpenRice App (when the Cathay Membership Programme account is registered under the OpenRice account). 
  2. If payment is made by charge/credit card, the name provided by the Member must match the name on the charge/credit card. Payment by another individual’s credit card will not be accepted.  
  3. Members must dine and pay at the location designated by the Dining Partner in order to earn Asia Miles. Members staying at hotels and dining at a dining Partner at that hotel must settle payment separately with the Dining Partner in order to earn Asia Miles. 
  4. Members are responsible for checking the details of their dining receipt on the OpenRice App or electronically printed restaurant receipt for accuracy before leaving the dining Partner and to retain the original customer copy to ensure that the amount, name of the Member on the dining receipt are printed correctly. For those who choose to earn Asia Miles through the Cathay app or the OpenRice App, it is the Member’s responsibility to check the details in the confirmation email for accuracy. AML and CPA are not liable for Asia Miles claims in the event of loss of the original dining receipt, electronically printed restaurant receipt, or confirmation email, and/or non-presentation of Membership Card at the time of payment. 
  5. Unless otherwise specified, Asia Miles will be earned on total food and beverage spending, including service charges and taxes where applicable. Asia Miles may not be earned on payment of any tips. Please refer to the Dining Page for details. 
  6. Spending criteria and earning proposition of Asia Miles for dining varies depending on the Dining Partner. For details please refer to the Dining Page. 
  7. Only one the Cathay Membership Programme dining receipt or electronically printed restaurant receipt with pre-printed Membership number and Member name will be issued per restaurant bill or dining transaction. Those who choose to earn Asia Miles through the Cathay App or the OpenRice App will only receive one confirmation email at time of submission. 
  8. Asia Miles may not be earned in conjunction with certain Dining Partner-related promotions or discounts. Members are advised to check with the Dining Partner(s) concerned prior to dining. 
  9. Dining Partners may apply additional terms and conditions with regard to the availability of and eligibility for earning Asia Miles. 
  10. If Members are unable to earn Asia Miles through the Cathay App and OpenRice App due to any of the following reasons, Dining Partner shall provide alternative Asia Miles crediting methods including without limitation, providing Members with dining receipts:
    a. System suspension which has been announced by the Cathay Membership Programme in advance;
    b. Errors or failure in system operations due to a breakdown; 
    c. The Cathay App and/or OpenRice App being unavailable; or
    d. Errors or failure of the Cathay App and/or OpenRice App due to a breakdown;
    e. Errors or failure of the systems of AML, CPA and/or OpenRice. 
  11. To claim missing Asia Miles, Members must complete the online Missing Asia Miles Request Form, together with the dining receipt, original electronically printed restaurant receipt with pre-printed Membership number and Member name, and /or confirmation email. Only legible original or electronic copies will be processed. Missing Asia Miles requests must be made within 6 months of the dining transaction date.  
  12. The QR code generated by the OpenRice App is available for Members to earn Asia Miles through eligible Dining Partners in Hong Kong only. 
  13. Members must connect their Cathay App account with their OpenRice Account in order to
    a. make table reservations on the Cathay App and earn the relevant number of Asia Miles for dining with such Dining Partner; and/or
    b. use the Miles Plus Cash payment function on the Cathay App. 
  14. Members who connect their Cathay App account with their OpenRice Account shall acknowledge that their personal data is collected voluntarily and under consent to be stored, transferred and used by AML, CPA and OpenRice. 
  15. By accessing or using the OpenRice App or the Cathay App to make table reservations with Dining Partners or making payment for dining with Miles Plus Cash on the Cathay app, Members shall acknowledge and agree to OpenRice’s Terms and Conditions of Service, Terms and Conditions of Table Booking for General Users, and Personal Data (Privacy) Policy Statement. 
  16. Members may de-link their Cathay App account from their  OpenRice Account by clicking here to submit the request to. The request will be processed within 7 business days. 
  17. Members may be subject to other terms and conditions by AML, CPA, and/or Dining Partners.  
  1. Members must hold a banquet at the location designated by the Partner in order to earn Asia Miles. Members staying at hotels and holding banquets at that hotel must pay for the banquet separately from the hotel stay in order to earn Asia Miles on the banquet. 
  2. It is the Member's responsibility to check the details of their receipt issued by the Banquet Partner for accuracy and to retain the original customer copy. AML and CPA reserves the right to reject any Asia Miles claim in the event the original receipt cannot be presented to AML upon request. 
  3. Asia Miles will be earned on total food and beverage spending when holding a banquet including service charges and taxes, where applicable. Asia Miles may not be earned on payment of any tips. Please refer to the Dining Page for details. 
  4. Spending criteria or earning proposition varies depending on the market and Banquet Partners. Please refer to the Dining Page for details. 
  5. Asia Miles may not be earned in conjunction with certain Banquet Partners-related promotions or discounts. Members are advised to check with the Banquet Partner prior to booking. 
  6. Additional terms and conditions may apply to the availability and eligibility of earning Asia Miles. Please refer to the applicable Banquet Partner’s terms and conditions. 
  1. Cathay / Cathay Pacific / Asia Miles co-branded credit card Privileges are only applicable to principal cardholders ("Cardholders") of a Cathay Pacific / Cathay Membership Programme credit card.
  2. To review information related to their Cathay / Cathay Pacific / Asia Miles co-branded credit card(s), Members must call the Customer Care Centre. .
  3. The following Cathay / Cathay Pacific / Asia Miles co-branded credit card privileges are accessible on the Credit Card Page:
    a. 10% discount on eligible dining is reflected on the eligible items when the Member has logged in to their account;
    b. 10% discount on items on the Cathay Shop are reflected on the check-out page of the Cathay Shop when checking out; and
    c. Members eligible for lounge pass redemption may view this on the redemption page.
  4. In case of dispute, AML reserves the right of final decision.
  1. Cardholders can enjoy 2- or 3-days priority redemption (subject to the relevant Cathay / Cathay Pacific / Asia Miles co-branded credit card) for selected discount Flight Awards bookings online from time to time.  
  2. Full terms and conditions of Cathay Membership Programme in relation to such Flight Awards redemptions shall apply to the Priority Redemption for discount Flight Awards.
  3. For the promotional discount to apply, any subsequent changes (such as ticket re-booking, re-issuance or refund) must also be made within the promotional redemption booking period. Changes are handled by the Customer Care Team, and a service fee applies. Such fee may be changed by AML from time to time. 
  4. Fees and taxes imposed by governments, other authorities, or by the operator of an airport, and additional carrier-imposed charges, and surcharges will apply. The actual required Asia Miles, government and airport taxes/fees, and all carrier-imposed surcharges for all passengers will be advised at the time of booking.
  5. Priority Redemption for discount Flight Awards are subject to availability. 
  6. Wait-listing is not allowed.
  7. Open-jaw itineraries are not allowed.
  8. No re-booking, refund or re-issuance for partially used tickets is allowed.
  9. This offer cannot be used in conjunction with any other promotional offers.
  1. The select Asia Miles / Cathay Pacific / Cathay co-branded credit cards that are eligible for the Discount Redemption for Travel Awards are available on the Credit Card Page.
  2. Cardholders can enjoy a 10% discount on all Hotel, Car Rental and Experience Awards made on travel.asiamiles.com. Hotel, Car Rental and Experience Awards are arranged by Asia Miles Travel Services Limited (Licence No.353953).
  3. All clauses under the section ‘Redeeming Hotels, Car Rentals and Experiences Awards’ shall apply to the ‘Discount Redemption for Travel Awards’.
  1. The select Asia Miles / Cathay Pacific / Cathay co-branded credit cards that are eligible for the Discount Redemption for Dining Awards are available on the Credit Card Page.
  2. All clauses under the section 'Lifestyle Award Redemption - General Conditions' shall apply to the "Discount Redemption for Dining Awards".
  3. Eligible co-branded credit card Cardholders may redeem their Asia Miles by selecting   Dining Awards through the Cathay Shop.  The discounted rate will automatically be applied at the time of redemption of the Dining Awards upon log into Lifestyle Awards website.
  4. Discount Redemption for Dining Awards is only applicable to certain Dining Awards as designated by AML in its sole discretion. AML will also designate the number of Asia Miles and the discounted rates required to redeem any particular Dining Awards at its sole discretion.
  5. Only applicable to Cathay Membership Programme redemptions completed on the Cathay Shop.
  6. All transactions are non-refundable, non-reversible and non-transferable.
  7. This offer cannot be used in conjunction with any other promotional offers, unless otherwise specified.
  1. All clauses under the section 'the Cathay Membership Programme Dining & Banquets' shall apply to the 'Dining Privileges (applicable to Standard Chartered Cathay Mastercard credit card Cardholders)'.
  2. In addition to the Mileage Credit earning proposition for dining as set out in clause 7 of the ‘Dining’ section above, cardholders of Standard Chartered Cathay Mastercard credit cards can earn HKD4 = 1 Asia Miles for dining at our Dining Partners in Hong Kong, with an additional HKD4 = 1 Asia Miles when dining on Fridays, Saturdays or Sundays.  Despite the foregoing, for payments using Miles Plus Cash, Members who link a Standard Chartered Cathay Mastercard credit cards with the Cathay app and use the Miles Plus Cash payment function on the Cathay app will earn the additional Asia Miles as set out in this clause.  
  3. Cardholders can enjoy a 10% discount on all dining redemptions when using the Miles Plus Cash payment function on the Cathay App.  However, this offer is also not available for dining redemptions on the Cathay Shop.  
  4. All transactions are non-refundable, non-reversible and non-transferable.
  5. This offer cannot be used in conjunction with any other promotional offers, unless otherwise specified.
  1. Cardholders of select Cathay Pacific co-branded credit cards  can enjoy a 10% discount on fees for ‘Miles Renewal’,  ‘Miles Transfer’ and  ‘Gift Miles’ when settling the payment with such co-branded credit cards held by the Cardholder. Please see the Credit Card Page for details. 
  2. Asia Miles co-branded credit card Cardholders can enjoy a 20% discount on fees for ‘Miles Renewal’,   ‘Miles Transfer’ and ‘Gift Miles’ when settling the payment with such co-branded credit cards held by the Cardholder. Please see the Credit Card Page for details.
  3. To enjoy the above discount, the co-branded credit card Cardholders must be the Miles transferor, Miles renewal requestor or Gift Miles purchaser / giver.
  4. ‘Miles Transfer’, ‘Miles Renewal’ and 'Gift Miles’ sections of these Terms and Conditions shall apply.
  1. Members may donate Asia Miles to certain charity organizations designated by AML from time to time, the minimum donation to each charity being 10,000 Asia Miles with further increments of 5,000 Asia Miles being allowed. For the FLY greener programme, the Cathay Membership Programme contribution is calculated based on the length of the journey and your cabin class or one-off with the redemption range from 100 to 999,999 Asia Miles. 
  2. The total Asia Miles value of a donation cannot exceed the total Asia Miles accrued and available in a Member's account at time of a request.
  3. Only Members can donate Asia Miles for charity, this facility not being available to Nominees.
  4. A Member may not donate Asia Miles to other individual Members.
  5. Asia Miles have no cash value and are not tax-deductible.
  6. AML will not levy any administration fees in respect of charity donations or contributions to the FLY greener programme, with Asia Miles. Members should allow seven days for Asia Miles to be deducted from their accounts. Thereafter, the donation or contribution will be reflected in the Member's statement as a redemption activity.
  7. All donations will be considered final and non-reversible once the Asia Miles are deducted from an account.
  1. Gift Miles are only available to Members (both givers and recipients) who have at least one valid Asia Miles accrual transaction recorded in each of their accounts for the last 12 months.
  2. Gift Miles are sold in blocks of 500 Asia Miles for a fee, with a minimum purchase of 1,000 Asia Miles. A service fee will be charged for each purchase. Such fees may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fees.
  3. In a calendar year, a Member can purchase no more than 15,000 Asia Miles for his/her own account, and receive no more than 30,000 Asia Miles from a third party.
  4. Gift Miles will appear in the recipient's account within 24 hours of the transaction.
  5. All transactions are non-refundable, non-reversible and non-transferable.
  1. Members who have 70% of the Asia Miles required to redeem a Flight Award or Travel Award can purchase the remaining 30% in blocks of 2,000 Asia Miles by paying a fee("Top-Up"). Such fees may be changed by AML from time to time. Please see the Optional Services and Fees Page for the applicable fee.
  2. A Member can only purchase Asia Miles for Top-Up at the time of making a Award request.
  3. There are no refunds of purchased Asia Miles for Miles Top-Up transactions.
  4. The existing Asia Miles in the Member’s account will be used before the Member’s Top-Up Asia Miles will be used to redeem the Award. 
  5. Any purchased Asia Miles not used toward redeeming the Award will remain in the Member's account. The remaining balance of Asia Miles purchased in the Miles Top-Up transaction cannot exceed 2,000 Asia Miles.
  6. The purchase of Asia Miles will be confirmed on the Member's statement as a merchandise sale.
  7. The Top-Up option is available for both Flight Awards and Travel Awards, but not applicable for any other type of redemption.
  1. Asia Miles can be transferred to the account of any chosen Redemption Group Nominee and subject to the payment of a service fee and such fee may be changed by AML from time to time. For further details of service fees please refer to the Optional Service Fees Page. Transferred Asia Miles are valid for 18 months from the date of transfer, and for the avoidance of doubt are subject to the terms and conditions regarding renewal of Asia Miles above. 
  2. Mileage Credits earned under the time-based system can be renewed to the new activity-based system to the extent of mileage credits renewal subject to the payment of a service fee. Such fee may be changed by AML from time to time. For further details of service fees please refer to the Optional Services and Fees. Miles earned under the new activity-based system cannot be renewed.
  3. All transactions to transfer Asia Miles are non-refundable and non-reversible.

General

Defined Terms

Definitions

"Activity"

Means any activity, challenge, event, assessment or promotion as part of the Wellness Journey that is available on the Cathay App for Members participating in the Wellness Journey to Complete, including the Tracked Activities.

"Airline Partners"

Means airlines with whom AML and/or CPA has made arrangements for Members to earn Asia Miles by flying or using the services of such airlines which may be changed by AML and/or CPA from time to time and for Members to redeem flights Marketed and Operated by the Airlines Partner using Asia Miles.

"Airport Upgrade Award"

Means an Upgrade Award that is requested and made at the airport.

"Applicable Law"

Means all applicable laws of any jurisdiction (including any amendments as may be made from time to time), including ordinances, regulations, judgments, decrees, injunctions, writs, and orders, or like actions of any Regulatory Authority, and the rules , regulations, orders, interpretations, licenses and permits of any Regulatory Authority, as may be amended, superseded or replaced from time to time; and (b) any license, permit, authorisation, accreditation, code of practice, code of conduct or other requirement which is enforceable against a party.

 

"Arrival Lounge"

Means the CPA arrival lounge(s) that may be located in an airport.

"Asia Miles" or "Miles" or "Mileage"

Means the unit of measurement of the Cathay Membership Programme, such Asia Miles or Miles being credited to Members in connection with air travel, services and products purchased or usage of participating services and products as determined by AML in its sole discretion.

"Asia Miles Earning Activities"

Has the meaning given to it in the ‘Earning Asia Miles’ section of the Wellness Journey terms and conditions.

"Award"

Means any product or service which is offered by AML, CPA, Oneworld Alliance airline, or Partner which has been designated by AML as being eligible to be obtained by a Member through redemption of Asia Miles including Lifestyle Awards, Dining Awards, and Flight Awards under these Terms and Conditions.

"Banquet Partners"

Means businesses providing banquet services, with whom AML and/or CPA has made arrangements for Members to earn Asia Miles by using the products or services of such businesses, which may be changed by AML and/or CPA from time to time.

"Bookable Upgrade"

Means the benefit allowing eligible Members to upgrade their ticket to the next cabin class subject to these Terms and Conditions.

"Cash"

Means cash in a currency accepted by AML.

"Cathay App"

Means the Cathay lifestyle mobile app.

"Cathay Membership Programme"

Means the travel and lifestyle awards and relationship programme owned by CPA, and operated and managed by AML and CPA.

"Cathay Pacific App"

Means the Cathay Pacific Airways travel mobile app.

"Cathay Shop"

Means lifestyle.asiamiles.com.

"Cigna"

Means Cigna Worldwide Life Insurance Company Limited and/or Cigna Worldwide General Insurance Company Limited.

"Companion Award" or "Companion Ticket Award" or "Companion Ticket"

Means any eligible companion flight ticket issued by CPA or an Airline Partner upon redemption of the required number of Asia Miles by a Member or upon redemption of a companion flight ticket issued by CPA or an Airline Partner when a Member purchases a First or Business Class ticket from CPA or an Airline Partner. 

"Completing an Activity", "Completion" or "Completed"

Means that a Wellness Journey participant has completed an Activity pursuant to any requirements, terms and conditions as notified by AML at the time of entry into that Activity.

"CPA Group"

Means CPA, AML and each entity which is controlled by or is under common control with AML.

"Credit Card Page"

Means pay.cathaypacific.com.

"Customer Care" or "Customer Care Team"

Means the Cathay Membership Programme customer care service centre. Please refer to the Website for contact details of the Customer Care Team. 

"Device"

Means a smartphone, tablet or any other device as notified by AML from time to time.

"Device Tracked Activities"

Means the activities that may be tracked with a Permitted Tracking Device that may be determined and notified to Members by AML from time to time in connection with the Wellness Journey Activities, if applicable.

"Dining Page"

Means dining.cathaypacific.com.

"Dining Partners"

Means food and beverage businesses, except Banquet Partners, with whom AML and/or CPA has made arrangements for Members to earn Asia Miles by using the products or services of such businesses, which may be changed by AML and/or CPA from time to time.

"Elevated Wellness Journey Participant"

Means a Member who complies with the requirements set out in the Participation in the Wellness Journey section of these terms and conditions and is registered to participate in the Wellness Journey on the Cathay App and AML has been notified by Cigna that such Member is insured under one or more Eligible Insurance Products and remains insured under one or more Eligible Insurance Products at all times during such participation.

"Eligible Insurance Products"

Means the insurance products underwritten by Cigna and stated on the Cathay App and/or Website and/or notified to Members which may be changed from time to time and which has not been suspended or removed by AML.

"Flight Award"

Means any flight ticket, Upgrade Award, or Companion Award  issued by CPA or an Airline Partner upon redemption of the required number of Asia Miles by a Member.

"Flight Awards Page"

Means flights.cathaypacific.com.

"Fraud"

Means fraud, dishonesty and deceit which includes, but is not limited to:

  • Knowingly supplying incorrect information to accrue Asia Miles;
  • Providing false documents;
  • Attempting to accrue Asia Miles for flights flown by any person other than the Member;
  • Selling, bartering and/or purchasing Asia Miles or Awards including attempting to sell or transfer Asia Miles or Awards by means of internet based sales or auctions; or
  • Knowingly benefiting from the Fraud or Misconduct of another Member or individual.

"Gift Miles"

 Means purchasing Asia Miles by Members for themselves, their Redemption Group Nominees or other Asia Miles Members.

"Great Circle Distance"

Means the shortest distance between two points along the earth’s surface.

"HK Express"

Means Hong Kong Express. 

"HKD" or "HK$"

Means Hong Kong dollar, the official currency of the Hong Kong Special Administrative Region of the People’s Republic of China.

"Lifestyle Award"

Means products, services or vouchers which may be obtained by a Member through the Cathay Shop in accordance with these Terms and Conditions.

"Link" or "Linking"

Means linking a Permitted Tracking Device to the Cathay App and syncing activity data with the Cathay App.

"Marketed and Operated" or "Marketed and Operated Flight"

Means flights that are sold by the airline that operates the plane which bears the name of the airline on the plane. For example, a CPA Marketed and Operated Flight is a flight sold by CPA with a CPA flight number and is operated by CPA.

"Member", "you", "your"

Means any person who is a member of the Cathay Membership Programme.

"Membership"

Means the membership of each Member of the Cathay Membership Programme.

"Membership Card"

Means the physical and/or digital Membership card of a Member.

"Membership Holiday"

Means the period of time that a Member’s Membership is temporarily paused subject to these Terms and Conditions. 

"Membership Period"

Means the 12 month period commencing on the date that the Member’s Membership account was first opened or any subsequent anniversary of that date, as the case may be.

"Mid-Status Benefits" 

Means the additional benefits available to a Member when the Member reaches the required number of Status Points within each Status. 

"Miles Plus Cash"

Means the option for Members to redeem certain products and services using: (i) a combination of a certain number of Miles and a certain amount of cash; (ii) Miles only; or (iii) cash only.

"Misconduct"

Means wrongdoing and improper behaviour which includes, but is not limited to:

  • Enrolling for duplicate Membership;
  • Failure to comply with these Terms and Conditions or the terms and conditions of Partners;
  • Failure to comply with CPA and/or Partner’s General Conditions of Carriage for Passengers and Baggage (as amended from time to time); or
  • Attempting to obtain Asia Miles or Awards by Fraud.

"Missing Asia Miles Request Form"

Means the online form for Members to submit if Members wish to make a claim regarding any Asia Miles they are entitled to but have not been credited to their Membership account available here.

"Non-Device Tracked Activities"

Means any activities that must be manually logged by the Member in connection with the Member’s participation in the Wellness Journey on the Cathay App, as determined and notified by AML from time to time.

"oneworld Alliance" or "oneworld"

Means the oneworld airline alliance.

"oneworld Multi-carrier Awards"

Means a Flight Award for an itinerary with at least two sectors with two oneworld airlines and CPA is one of the airlines of one of the sectors or on three or more oneworld airlines and CPA is at least one of the airlines of one of the sectors.

"Online Shopping Partners"

Means cathay.com/shop-online-partners.

"OpenRice"

Means OpenRice Limited.

"OpenRice Account"

Means the account users must register with OpenRice to use the OpenRice App.

"OpenRice App"

Means the app owned and operated by OpenRice.

"Optional Services and Fees Page"

Means www.cathaypacific.com/cx/en_HK/optional-services-and-fees.html .

"OTP"

Means an automatically generated numeric or alphanumeric string of characters that authenticates a user for a single transaction or login session.

"Partners"

Means businesses with whom AML and/or CPA has made arrangements for Members to earn Asia Miles by using the products or services of such businesses. A full list of Partners is available at the Website

"Permitted Tracking Device"

Means any device permitted by AML to conduct tracking activities and/or enable the use of tracking applications in connection with the Wellness Journey stated on the Cathay App and/or Website and/or notified to Members which may be changed from time to time.

"Redemption Group"

Means the group of Redemption Group Nominees of each Member.

"Redemption Group Nominee" or "Nominee"

Means individuals nominated by a Member in accordance with the ‘Redemption Groups’ section’ under these Terms and Conditions, who are thereby eligible to redeem such Member’s Asia Miles.

"Regulatory Authority"

Means any public body having regulatory or supervisory authority over any part of the business or affairs of any CPA Group entity.

 

"Standard Award"

Means a Flight Award that follows the standard award chart Miles requirements on the Flight Awards Page.

"Standard Wellness Journey Participant"

Means a Member who complies with the requirements set out in the Participation in the ‘Participation in the Wellness Journey’ section in these Terms and Conditions and registers to participate in the Wellness Journey on the Cathay App but is not an Elevated Wellness Journey Participant.

"Status"

Means the status of a Member based on the four statuses of the Cathay Membership Programme pursuant to these Terms and Conditions.

"Status Points"

Means the points which are credited to Members which entitle Members to attain or retain a Membership Status.

"Upgrade Award"

Means any eligible upgrade of a flight ticket from a lower class ticket to a higher class ticket issued by CPA upon redemption of the required number of Asia Miles by a Member.

"Website"

Means www.cathaypacific.com

"Wellness Journey"

Means the wellness journey available on the Cathay App that enables Members to participate in and Complete Activities.

"Wellness Journey Participant"

Means a Member participating in the Wellness Journey including a Standard Wellness Journey Participant and/or an Elevated Wellness Journey Participant, as applicable.

A Member hereby warrants as follows

  1. that the Member shall comply with all applicable laws, statutes, ordinances and regulations regarding use of the Website, Materials and Services.
  2. that the Member shall use the Website, Materials and Services solely for legal purposes and will not infringe the rights of any third party in using the Website, Materials and Services.
  1. AML, CPA and/or Partners shall not be liable to any Member or Nominee or companion for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the Cathay Membership Programme, the provision of any services, the provision or the refusal to provide any benefits, and Awards, whether such loss, damage or expense is caused by negligence or otherwise, and whether AML, CPA and/or Partners have any control over the circumstances giving rise to the claim or not.
  2. Subject to clause 1 of ‘Exclusion and Limitation of Liability’ above and any applicable limitations under the Warsaw Convention or under the carrier conditions of travel, AML, CPA and/or Partners liability in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions under the Cathay Membership Programme including provision and use of Awards, shall be limited to re-crediting the value of the Asia Miles redeemed by the Member in connection with which the matter arises. 
  3. AML will endeavour to ensure the availability of products and services provided by Partners but will not be liable for any loss arising from the failure by Partners to provide such products and services. Where a Member uses the services provided by a Partner, their terms and conditions will apply and AML will not be liable for any loss.
  4. For the avoidance of any doubt, nothing in these conditions shall exclude liability for death or personal injury caused by negligence. All terms expressed or implied by statute or otherwise on the part of AML, CPA and/or Partners are hereby excluded to the fullest extent permitted by law.
  1. For details of how your personal data will be processed, please refer to the CPA’s Customer Privacy Policy  (“Privacy Policy”).
  1. AML reserves the right to amend these Terms and Conditions, including any subsection of these Terms and Conditions applicable to any service provided, at any time without prior notice. Your continued Membership and/or use of any service provided by AML will indicate your acceptance of the amendments to the Terms and Conditions. 
  2. Members may incur a tax liability or disclosure obligation through use of Asia Miles. AML reserves the right to provide any tax authorities with full details of any Members accrual and redemption of Asia Miles, on request of a tax authority. AML and CPA exclude all liability for cooperating with tax authorities in this manner.
  3. Asia Miles and all rights of title to and property in such Asia Miles, remains with AML at all times and never passes to the Member.
  4. Risk in respect of theft, or unauthorised or fraudulent redemption associated with Asia Miles passes to the Member as soon as Asia Miles are accrued in a Member’s account.
  5. Except as provided in these Terms and Conditions, Asia Miles are not transferable in any way, and cannot be bequeathed, devised or otherwise transferred by operation of law.
  6. The failure by AML and/or CPA to exercise or enforce any right herein contained shall not be deemed to be a waiver thereof nor shall it affect AML and/or CPA 's entitlement to take any subsequent action in respect of that right or of any other right.
  7. Should any provision of these Terms and Conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
  8. These Terms and Conditions constitute the entire agreement and understanding of AML, CPA and a Member in respect of the Cathay Membership Programme and supersede all prior written or oral representations, agreements or understandings between them relating to the subject matter of these Terms and Conditions (including any misrepresentation made by AML and/or CPA), other than any fraudulent misrepresentation made by a party to induce the other party to enter into these Terms and Conditions.
  9. In the event of any inconsistency between the English version of these Terms and Conditions and a version of these Terms and Conditions in another language, the English version shall prevail.
  1. These terms and conditions are governed and construed in accordance with Hong Kong law. By participating in the Cathay Membership Programme and using any of the services provided under these Terms and Conditions, each Member submits to the non-exclusive jurisdiction of the courts of Hong Kong in connection with any legal action or dispute that may arise in relation to such participation in the Cathay Membership Programme.