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Contact us and FAQs

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Global Contact Centres

Philippines

For PLDT landline & Smart Mobile: 180011102720 180011102720
24 hours a day, 7 days a week

For Globe: 180089094024 180089094024
24 hours a day, 7 days a week

From oversea countries: +63 2 8271 3622 +63 2 8271 3622
(overseas charge may apply)

Baggage and other enquiries

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838

24 hours a day, 7 days a week

More details