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Contact us and FAQs

We’re experiencing very high calls volumes

We’re experiencing very high calls volumes

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. If you are not travelling in the next 72 hours, please do not call our contact centres – our agents are prioritising travellers with immediate itineraries.

If you’ve got a question about your booking, please read our page for refunds and ticket changes before calling our contact centre. Our contact centre agents are following the same guidelines for refunds and charges. For other frequently asked questions, please visit our coronavirus information centre.

If you’ve booked through a travel agent or a third-party website, please contact them directly for changes, as we’re not able to change these bookings through our contact centres.

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Contact us

Global Contact Centres

New Zealand

Flight bookings and enquiries:
0800 441 289

0800 441 289

24 hours, 7 days a week

Hotels and Packages:
+64 508 802 994

+64 508 802 994

Mon-Sun 08:45 – 17:15

Baggage and other enquiries

Additional local numbers

  • Flight Arrival/Departure information: 0800 247 767
  • Asia Miles members: 0800 449 044
  • Marco Polo Green, Silver, Gold members: 0800 453 253
  • Marco Polo Diamond members: 0800 453 252

Other countries / regions

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Worldwide office

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR


24 hours a day, 7 days a week

More details