Securing your every journey together with Cathay
Learn how to protect yourself from fraudulent activity.
We take your account security very seriously and are committed to safeguarding your membership account and personal data. As digital threats evolve and become more sophisticated, we are proactively and continuously strengthening our security, through enhancements such as the introduction of passkeys, two-factor authentication and secure messaging.
We want to empower you to be on the lookout for scams and cyberattacks. Together, we can safeguard your account and keep you protected.
Common fraud cases and how to prevent them
Unauthorised access to your account
Account takeovers occur when criminals gain access to your membership account to conduct fraudulent activities, leading to unauthorised transactions.
Dos and don'ts
Set up a Passkey for additional account security. Create your Passkey
Adopt safe login practices. Never reveal your membership login details or one-time password to anyone. Update your password regularly. Avoid reusing passwords across different platforms.
Avoid public Wi-Fi for login, as credentials can be intercepted.
Let us help you
Your questions, answered (FAQs)
If you suspect any fraudulent transactions on your credit card, we suggest you reach out to your credit card company immediately and follow their instructions.
If you suspect that your account password has been compromised, then please log in to your account and change your password immediately. Also set up a Passkey and enable 2-factor authentication if you haven’t already done so.
Verify your account profile and details to ensure that they remain intact.