Frequent travellers medical card
We offer a Frequent Traveller’s Medical Card (FREMEC) to passengers who travel regularly and require special assistance or medical clearance for a stable medical condition or disability.
Application for FREMEC
Passengers holding a FREMEC are no longer encouraged to submit a MEDA form signed by their physicians each time they fly with us, provided there has been no change in their condition or the assistance required. With the FREMEC, our reservations office will have your travel requirements on record so that special assistance can be arranged when you fly with us.
Please note that you can only apply for a FREMEC (pdf) after you have submitted a MEDA form. The FREMEC will only be issued to passenger with a stable medical condition and the MEDA form would have been completed with all of the information regarding the passenger’s condition, POC device, settings, etc. The FREMEC card will also advise the passenger on our battery requirements.
Advice for passengers using Portable Oxygen Concentrator (POC)
Passengers using POC with a valid FREMEC are not required to provide physician statement.
We’re progressively shifting from a weight allowance to a piece allowance policy. If you’re planning to book one of our new Economy fares, you’ll be able to search for the baggage allowance from 28 September 2021.
Your baggage allowance is listed on your ticket itinerary and in Manage Booking.
Note: If your flight class was upgraded with Upgrade Bid, your baggage allowance is still based on your original ticket allowance.