Coronavirus (COVID-19) FAQs

If you’ve purchased your ticket through a travel agent – you must go back to that travel agent to process any refunds or changes. We are unable to change these bookings on cathaypacific.com or via our Customer Care teams.

Please contact your local travel agent to discuss your flight arrangements.

Visit our Change, cancel or refund your flight page to learn more about our flexible ticket change options.

If you’re holding a partially-used Cathay Pacific ticket, we will refund the part of your journey that has not been flown.

If you’ve booked with us on cathaypacific.com, mobile app or through Contact Centre, please request your refund through Manage booking. Otherwise please contact your travel agent.

• Cash and bank transfer: 20 calendar days*
• Other forms of payment: 7 working days*

_{* Please note the time required for the actual refund to reach your account will depend on individual banks and payment service providers. The above guidelines do not apply to special refunds involving service on other airlines.}

We offer flexible ticket change and refund options. Please refer to our Change, cancel or refund your flight page for details.

If you booked your flight on our website, mobile app or through our call centre, you can easily make changes in Manage Booking. Find out more about your flexible ticket change and refund options.