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Contact us and FAQs

Contact us via WhatsApp at +852 2747 2747

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Customer Care

Indonesia

Flight enquiries:
001-803-006-50000

001-803-006-50000

Available in Bahasa Indonesia only
Mon-Fri 08:00 - 17:00
Sat, Sun & Public Holiday: Closed
Available in English only
24 hours a day, 7 days a week

Hotels and Packages:
001-803-006-50009

001-803-006-50009

Mon-Fri 08:00 - 17:00
Sat, Sun & Public Holiday: Closed
Email: holidays-service@cathaypacific.com

Baggage and other enquiries

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

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