Contact us and FAQs
In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.
Contact us via WhatsApp at +852 2747 2747
Customer Care
Indonesia
Flight enquiries:
001-803-006-50000
001-803-006-50000
Available in Bahasa Indonesia only
Mon-Fri 08:00 - 17:00
Sat, Sun & Public Holiday: Closed
Available in English only
24 hours a day, 7 days a week
Hotels and Packages:
001-803-006-50009
001-803-006-50009
Mon-Fri 08:00 - 17:00
Sat, Sun & Public Holiday: Closed
Email: holidays-service@cathaypacific.com
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Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week
Diamond: 2747 3888
24 hours a day, 7 days a week
Worldwide toll-free *
Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week
* Depending on your service provider, rates may apply when calling from a mobile phone.
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