What should I do if I find incorrect entries or discrepancies associated with my account?

Please ensure you regularly check your Asia Miles balance on the Asia Miles by Cathay app. If you find any incorrect entries or discrepancies, please email wellness-support@cathaypacific.com with information as below.

Details of Missing Miles
Please include:

• Name
• Membership no.
• Total miles missing
• Date(s) miles were earned
• Relevant details or description
• If your wellness journey is elevated (I.e. are you policy insured on a Cigna Cathay medical insurance product)
• Any relevant screenshots (Optional)