How can I contact Chubb for support or any updates or changes to my travel insurance policy?

If you are departing from Hong Kong, to manage your Chubb policies, you may visit the Chubb “My Policies ” portal . For any inquiries or comments about Chubb travel insurance, or to update the your policy details , please contact the Chubb Customer Service Team.

Tel: +852 3191 6633
Email: cx.travel.hk@chubb.com

Operating Hours:
Monday to Friday from 9:00 am to 5:30 pm
(Closed on Saturday, Sunday and Public Holidays)

If you are departing from a non-HK airport and you need to speak to Chubb about your insurance policy, change your travel details, make a claim, or make a complaint, please visit: https://www.chubbpremiertravel.com/cathay/en-en/home/contactus.html

or contact Chubb office via
Australia Customer Service Team: 1800 361 146 ; or email cx.travel.au@chubb.com
New Zealand Customer Service Team: 0800 326 744; or email cx.travel.nz@chubb.com
Philippines Customer Service Team: +63 2 8859 2599 ; or email cx.travel.ph@chubb.com
Thailand Customer Service Team: +66 261 142 42 ; or email Travel.TH@chubb.com
Malaysia Customer Service Team:1800 889 980; or email Travel.MY@chubb.com
Singapore Customer Service Team: +65 6505 5557
France Customer Service Team: +33 (0)1 55 91 48 17
Germany Customer Service Team: +41 43 456 7685
Netherlands Customer Service Team: +31 10 289 4122
Switzerland Customer Service Team: +41 43 456 7685