If you are departing from Hong Kong, to manage your Chubb policies, you may visit the Chubb “My Policies ” portal . For any inquiries or comments about Chubb travel insurance, or to update the your policy details , please contact the Chubb Customer Service Team.
Tel: +852 3191 6633
Email: cx.travel.hk@chubb.com
Operating Hours:
Monday to Friday from 9:00 am to 5:30 pm
(Closed on Saturday, Sunday and Public Holidays)
If you are departing from a non-HK airport and you need to speak to Chubb about your insurance policy, change your travel details, make a claim, or make a complaint, please visit: https://www.chubbpremiertravel.com/cathay/en-en/home/contactus.html
or contact Chubb office via
Australia Customer Service Team: 1800 361 146 ; or email cx.travel.au@chubb.com
New Zealand Customer Service Team: 0800 326 744; or email cx.travel.nz@chubb.com
Philippines Customer Service Team: +63 2 8859 2599 ; or email cx.travel.ph@chubb.com
Thailand Customer Service Team: +66 261 142 42 ; or email Travel.TH@chubb.com
Malaysia Customer Service Team:1800 889 980; or email Travel.MY@chubb.com
Singapore Customer Service Team: +65 6505 5557
France Customer Service Team: +33 (0)1 55 91 48 17
Germany Customer Service Team: +41 43 456 7685
Netherlands Customer Service Team: +31 10 289 4122
Switzerland Customer Service Team: +41 43 456 7685