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Contact us in Japan

Please find our local contact information below

Contact us via LINE

Fukuoka

Airport Name Fukuoka Airport
Address Island G, 3F, International Terminal Building, Fukuoka Airport
Reservations   +81 (0) 3 4578 4132+81 (0) 3 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                      Sat, Sun & Public Holiday: Closed
  • Cathay's pick and redemption enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number. For Cathay Holidays powered by Expedia bookings, please contact help center
  • If you are calling from outside of Japan, an overseas charge may apply.
Baggage Services Tel: +81 92 477 0344
Email: fuk8bag@cathaypacific.com

Nagoya

Airport Name Chubu Centrair International Airport
Address Island D, 3F, International Terminal Building, Chubu Centrair International Airport
Reservations   +81 (0) 3 4578 4132+81 (0) 3 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                      Sat, Sun & Public Holiday: Closed
  • Cathay's pick and redemption enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number. For Cathay Holidays powered by Expedia bookings, please contact help center
  • If you are calling from outside of Japan, an overseas charge may apply.
Baggage Services Tel: +81-569-380784
Email: ngo8bag@cathaypacific.com /  ngo.bags@swissport.com

Osaka

Airport Name Kansai International Airport
Address Island C, 4F, Passenger Terminal Building, Kansai International Airport
Reservations   +81 (0) 3 4578 4132+81 (0) 3 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                      Sat, Sun & Public Holiday: Closed
  • Cathay's pick and redemption enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number. For Cathay Holidays powered by Expedia bookings, please contact help center
  • If you are calling from outside of Japan, an overseas charge may apply.
Baggage Services Tel: +81 72 4565041
Email: kix8bag@cathaypacific.com /  kixll@ckts.kansai-airports.co.jp

Sapporo

Airport Name New Chitose Airport
Address Zone A, 3F, International Terminal, New Chitose International Airport
Reservations   +81 (0) 3 4578 4132+81 (0) 3 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                      Sat, Sun & Public Holiday: Closed
  • Cathay's pick and redemption enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number. For Cathay Holidays powered by Expedia bookings, please contact help center
  • If you are calling from outside of Japan, an overseas charge may apply.
Baggage Services Tel: +81-123-45-2161 / 81-123-45-6776
Email: cts8bag@cathaypacific.com / ctskill@jal.com  

Tokyo

Airport Name Haneda Airport
Address Zone L, 3rd Floor
International Flight Passenger Terminal 3
Tokyo International Airport (Haneda)
Reservations   +81 (0) 3 4578 4132+81 (0) 3 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                      Sat, Sun & Public Holiday: Closed
  • Cathay's pick and redemption enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number. For Cathay Holidays powered by Expedia bookings, please contact help center
  • If you are calling from outside of Japan, an overseas charge may apply.
Baggage Services Tel: +81 (3) 4578 4132
Email: hnd8bag@cathaypacific.com

Tokyo

Airport Name Narita International Airport
Address Zone I, 3/F Main Building, Terminal 2, Narita International Airport
Reservations   +81 (0) 3 4578 4132+81 (0) 3 4578 4132

  • English: 24 hours a day, 7 days a week
  • Japanese: Mon-Fri 09:00 – 17:30
                      Sat, Sun & Public Holiday: Closed
  • Cathay's pick and redemption enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number. For Cathay Holidays powered by Expedia bookings, please contact help center
  • If you are calling from outside of Japan, an overseas charge may apply.
Baggage Services Tel: +81(0)476-32-7673
Email: nrt8bag@cathaypacific.com