Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

Free rebooking and ticket changes

If you know when you’d like to fly, it’s quick, easy and free to make changes to your ticket.
Where we're flying

We're dedicated to getting you where you need to be. View the latest information about our current and upcoming flights.
Travel and COVID-19 FAQs

We answer the most frequently asked questions about travel restrictions, ticket changes and cancellations, and what we're doing to protect your wellbeing on board.
Check upcoming flights

View and compare fares to our most popular destinations for the next six months.
Mileage Renewal Offer

Want to make the most of your miles? Take advantage of our exclusive mileage renewal offer, and the balance of miles you earned before 1 January 2020 will be renewed, free of charge!

Contact us

Chat with us

Start a conversation on WhatsApp (+852 2747 2747) by clicking hereOpen a new window or scanning the QR code below.

Call us

Hong Kong SAR (China)

+852 2747 3333 +852 2747 3333

Hotel and package enquiries will be answered by Cathay Holidays Limited or Asia Miles Travel Services Limited on the above number.
If you are calling from outside of Hong Kong, an overseas charge may apply.