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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal.

If you’ve got a question about your booking, please read our page for refunds and ticket changes before calling our contact centre. Our contact centre agents are following the same guidelines for refunds and charges. For other frequently asked questions, please visit our COVID-19 information centre.

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Chat with us

Start a conversation on WhatsApp (+852 2747 2747) by clicking hereOpen a new window or scanning the QR code below.



 

Call us

Hong Kong SAR (China)

+852 2747 3333 +852 2747 3333

  • Hotel and package enquiries will be answered by Cathay Holidays Limited on the above number.
  • If you are calling from outside of Hong Kong, an overseas charge may apply.

FAQs

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