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Our self-service facilities and network

Use our airport and in-town self-service facilities for speedier check-in and bag drop.

Benefits of self-service

Time is on your side with our self-service facilities at the airport or at in-town station locations. Designed to speed you through check-in and bag drop, our self-service network will give you extra time to slow down and enjoy your journey. If you’re new to the automated experience, our airport staff will be on hand to assist you.

Self-service Check-in

Check in and get your boarding pass from the kiosk, then proceed to the bag drop counter. If you have already completed Online Check-in, simply proceed directly to the bag drop counter.

Country / Region Airport/Station
Japan Fukuoka
Malaysia Penang (effective from 6 December 2022)
Taiwan China Kaohsiung

Self-service Check-in and Baggage Tagging

Check in, get your boarding pass and baggage tag from the kiosk, then proceed to the bag drop counter. If you have already completed Online Check-in, get your baggage tag and proceed to the bag drop counter.

Country / Region Airport/Station
Australia Brisbane, Perth
Canada Toronto, Vancouver
Hong Kong SAR Hong Kong
Israel Tel Aviv
Japan Tokyo - Haneda, Sapporo
Korea Seoul
New Zealand Auckland
Singapore Singapore
United Kingdom London - Heathrow
United States Los Angeles, San Francisco

Self-service Bag Drop

If you have already checked in, collected your boarding pass and baggage tag, simply head to the self-service bag drop machines.

Country / Region Airport/Station
Australia Brisbane, Perth
Canada Toronto
Hong Kong SAR Hong Kong
Singapore Singapore
United Kingdom London - Heathrow
United States Los Angeles