How can I cancel or refund my ticket?

If you booked through Cathay Pacific – on our website, mobile app or through Customer Care – the fastest way to cancel or organise a refund is to log into Manage Booking. You can rebook your flights by clicking the “Change or cancel your flight” button.

If you purchased your ticket through a travel agent – please contact them directly to organise your cancellation. We are unable to process refunds for these bookings.

Unused tickets are eligible for a refund within 2 years from the original issuance date. Taxes can be refunded for unused or partially used tickets.

Partially used tickets that qualify for a refund will be credited back to the original payment credit card or bank account charged. *

If you booked a redemption ticket, you may cancel a completely unused ticket for a fee of USD120 or 17,000 by log into Manage Booking prior to your ticket expiry date. The Asia Miles balance used to claim the award will then be credited to your account. Airport taxes and fuel surcharges will be refunded to the original payment credit card.

_{* Subject to fare rules.}