Lounge Passes

Once you’ve reached the required number of club points, your mid-tier benefit will automatically appear in your account for you to claim. Visit your mid-tier benefits summary page to view your earned benefits and expiration dates.

For yourself or a travel companion:
 

via online check-in

1. Proceed to online check-in 48 hours before your flight departure to claim your Lounge Pass.
2. Once you have successfully checked in for your Cathay Pacific flight, you should see a button to claim your Lounge Pass. There is also an option to claim for a travel companion who is not in the same booking, but travelling on the same flight date, with the same origin and destination, as you.  
3. Select the Lounge Pass type and passenger’s name who will receive the Lounge Pass.
4. After the successful submission of your claim, a lounge invitation will be included on the passenger’s boarding pass.

via Manage Booking

1. Claim your Lounge Pass via Manage Booking from 3 months to 90 minutes before flight departure.
2. Sign in to find the booking under the Manage Booking, and select your Cathay Pacific flight. There is also an option to retrieve the booking of your travel companion who is not in the same booking, but travelling on the same flight date, with the same origin and destination, as you.
3. Select the Lounge Pass type and passenger’s name who will receive the Lounge Pass.
4. After the successful submission of your claim, a lounge invitation will be included on the passenger’s boarding pass.

via mobile app

1. Claim your Lounge Pass via Cathay Pacific mobile app from 48 hours to 90 minutes before your flight departure.
2. Sign in to find your Lounge Pass(es) under Mid-tier Benefits on the View Profile page.
3. Select Claim Lounge Pass to retrieve the booking of yourself or a travel companion who is travelling together with you in the same booking. You can also select Other Booking(s) to claim for your travel companion who is not in the same booking, but travelling on the same flight date, with the same origin and destination, as you.
4. Select the booking, airport lounge, Lounge Pass type and passenger’s name who will receive the Lounge Pass, and then press the Confirm button.
5. After the successful submission of your claim, a lounge invitation will be included in the information section of the mobile boarding pass after check-in. Please press the Refresh button / pull-to-refresh to view your claimed Lounge Pass, if the boarding pass was issued / downloaded to your wallet before your claim.

For a Redemption Group member:
 

via mid-tier benefits summary page

1. Sign in to visit your mid-tier benefits summary page and select ‘Claim Lounge Pass for your Redemption Group member’ from 48 hours before the passenger’s flight departure.  
   
2. Select the flight sector, airport and passenger’s name who will receive the Lounge Pass.
3. After the successful submission of your claim, a lounge invitation will be included on the passenger’s boarding pass once online check-in is completed.

by calling Marco Polo Club Service Centre

1. Contact our Marco Polo Club Service Centre to claim Lounge Pass for your Redemption Group member from 3 months to 90 minutes before the passenger’s flight departure.
2. After the successful submission of your claim, Marco Polo Club Service Centre will confirm the lounge pass with you by phone or email. A lounge invitation will be included on the passenger’s boarding pass once online check-in is completed. 

This benefit must be claimed online within 12 months of the date it was issued – it is not yet available on the mobile app or at airport check-in.