Why can't I see my flights for check-in?
The following are some likely reasons:
- You are not holding e-Ticket.
- You might have forgotten to provide, or your travel agent has not entered, your Cathay membership number at the time of reservation. Please contact our Customer Care or proceed directly to the airport to complete your check-in procedures.
- If you have just purchased a ticket online at cathaypacific.com, you need to wait for approximately 30 minutes before your latest booking is activated within our Online Check-In system. Please try again later.
- You have no flights departing within 24 hours. As a Cathay member, enjoy priority online check-in up to 48 hours in advance.
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What is Online Check-In?
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Who can use Online Check-In?
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Is Online Check-In available for all Cathay Pacific flights?
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How many flights will I be able to check in online?
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Can I also check in for connecting flights with other airlines?
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Can I do Online Check-In for my travelling companions as well?
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Why can't I check in online?
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Can I use Online Check-In if I have baggage to check in as well?
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Who can use Mobile Check-In?
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Can the Mobile Check-In Confirmation serves as Boarding Pass?
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Can I check in my infant?
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Can I cancel my flight after checking in online?
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How do I get assistance if I have problems during Online Check-In?
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What do I need to present at the airport?
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Do I need a valid Airport Express Line (AEL) ticket when accessing any Hong Kong In-Town Check-In facilities?